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Why am I unable to send Shipment Confirmation emails for my Amazon store orders?

Created:   |   Updated:

Amazon Merchant Services automatically sends out Shipment Confirmation emails to your customers once their order has been updated and marked as Shipped within Amazon. This is a setting that cannot be changed.

To prevent buyers from receiving multiple notifications with the same information, Amazon has asked that we do not allow notifications to be sent from ShippingEasy.

That said, ShippingEasy can help you complete the circle with your customers. The Amazon Seller Suite features Reputation Management. These automated emails empower you to request product reviews and seller feedback. Learn more.

 


Related articles:

Quick Start: Amazon Seller Suite
How to: Setup email campaigns to improve Amazon reputation
How to use Amazon with ShippingEasy
How to: Create a custom Packing Slip Template and save it to your settings

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and our Customer Success team will be happy to assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.


Trial accounts may email or call ShippingEasy's Sales Team.
1-855 | Email

Fully registered accounts may email, call, or chat with our Customer Success team.
1-512 | Email | Chat

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