Hello Bill - Thank you for posting these details. I apologize for my delayed response. We've been busy testing our Amazon integration and believe that our documentation is outdated.
In our tests, we've observed the behavior of two different orders:
- An order with a single SKU and quantity of 4.
- An order with two unique SKUs, each with a quantity of 1.
In both cases, we added the orders into Amazon and then synced them into ShippingEasy.
Once the orders had synced, we split them.
With each order, we shipped just half. Then checked Amazon for the update. In both cases, we found that Amazon reflected a partial shipment. Here's a screenshot from the first of our tests:
We then shipped the other half of the order. In both cases, Amazon then updated to show a fully shipped order. Here is a screenshot from the first of our tests:
In conclusion, we've found that splitting orders in ShippingEasy should result in multiple updates back to Amazon as each portion is shipped.
What I'd like to find out from you is how your process differs from the one I've described above. If you are not seeing the same behavior, then we'll want to be sure to identify and resolve the problem.