Why is the weight incorrect for my Amazon products?

Created:   |   Updated:

Amazon uses an ASIN - Amazon Standard Identification Number - to classify products. Almost every product on Amazon has its own ASIN, a unique 10-digit code.

There are instances where the product you have listed is also listed and sold by other Amazon sellers. If those other Amazon sellers have assigned their own weight to the product ASIN, Amazon will average all sellers' weights for the product ASIN. As such, the weight imported for that product may differ to the weight you have entered.

NOTE: in some instances, the product weight will pull in as 0 (zero). This has to do with the way Amazon stores data for duplicate items. Unfortunately sellers are unable to affect when entering in their own items.

If the product weights from Amazon are incorrect, you can use ShippingEasy's PRODUCTS catalog to override with your own weights. The PRODUCTS catalog will match the SKUs in your orders to assign correct weights to the products. Learn more about the PRODUCTS catalog.

Alternately, you may override the weight on these products, individually, while shipping. Learn more.


Related articles:

How to use Amazon with ShippingEasy
What is a Product Category?
FAQs: Product Catalog
FAQs: Amazon Inventory Management
FAQs: Amazon Prime and FBA

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

1-512 | Email | Chat

Fully registered accounts may email, call, or chat with our team.
Trial accounts may email or call.


Please sign in to leave a comment.

Community    browse  


Questions & Answers

Issues & Bugs