How to: Select which statuses sync from my 3dcart store

ShippingEasy will show the status information from each order from your store on the ORDERS page. The following order statuses from 3dcart will automatically sync to ShippingEasy:

  • New
  • Processing
  • Unpaid
  • Partial

The status Hold is not automatically included in order downloads. You can manually select to include this as well as 3 custom statuses in orders that sync by following these steps.

To select 3dcart order statuses to sync into ShippingEasy:

  1. Navigate to SETTINGS > STORES & ORDERS.

  2. Under your 3dcart store, click Edit Store Settings.
  3. Click the "Orders" tab and scroll down to the "Enabled Order Statuses" section and check each status that you'd like to sync into ShippingEasy.
  4. In the "Custom Status Name" field, enter the exact custom status name as it appears in your 3dcart control panel.  TIP: we suggest copy and pasting these to ensure accuracy.
  5. Scroll to the bottom of the page and Save your changes.
  6. Then head back to your ORDERS page and click Sync with Store.


Tips for viewing your statuses in 3dcart:

It's absolutely imperative that the custom status listed in ShippingEasy exactly matches the status as it's saved in 3dcart. Even a minor difference, such as spaces, capitalization, or punctuation, will result in orders failing to sync.

As a result, we recommend copying and pasting the statuses directly from 3dcart into ShippingEasy.  Here's how to view the statuses within your 3dcart store:

  1. Log in to your 3dcart admin panel.
  2. Navigate to Settings > General > Store Settings.
  3. Scroll down to "Order Settings" and select Edit Order Status.

  4. The "Definition Column" is what ShippingEasy maps to, whereas the "Status" column is what you have named these.

  5. Copy the text in the "Status" column into ShippingEasy, as noted in step 3 of the first section above.


Related articles:

How to use ShippingEasy with 3dCart
How does the "Sync with Store" option work with 3dcart custom statuses?
How often do you refresh/download orders from my store?
When did my orders last sync with ShippingEasy?
How can I disable automatic order downloads?


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