Follow

Why is the age on my 3dcart (Legacy) orders not exact?

Created:   |   Updated:

IMPORTANT: ShippingEasy supports two different 3dcart integrations. This article applies to the older "Legacy" integration. Learn more.

ShippingEasy calculates the age of an order based on the date and time your customer placed their order with your store. However, when ShippingEasy connects to 3dcart to bring in order details, 3dcart only provides us with the order's creation date (MM/DD/YYYY) and not an exact time of order. For this reason, since there's no time stamp, orders are automatically set to the beginning of the day.

 


Related articles:

How to use ShippingEasy with 3dcart (Legacy)
Why are there two different 3dcart integrations in ShippingEasy?
3dcart FAQs

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.


ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

1-512 | Email | Chat

Fully registered accounts may email, call, or chat with our team.
Trial accounts may email or call.

Comments

Please sign in to leave a comment.



Community    browse  

COMMUNITY FORUMS
FEATURE REQUESTS

Questions & Answers

Issues & Bugs

Productivity

Partners

Shipping

Inventory

Marketing