Troubleshoot: Syncing orders

Once you have integrated your store with ShippingEasy, all new orders will download automatically. However, if you have older orders that were placed before configuring the integration, these will not automatically sync.

The reasoning behind this is that does not recognize order statuses. So, a "shipped" order is viewed the same as an order that hasn't been shipped. To avoid problems, ShippingEasy does not automatically download older orders.

However, our Customer Success team is happy to help retrieve any orders. Please provide us with the date of the oldest order that you would like to sync. Keep in mind that all orders placed since that date will download.

Depending on your plan, you can reach out to our Customer Success team in various ways:

  • Paid subscribers (Basic and above plans) will see links to email, call, or chat in the upper left corner in app.

  • Anyone can post questions in our Community forum and our Customer Success team will be happy to assist.


Related articles:

Why does the order number in not match up with the order number in ShippingEasy?
How to: Integrate Jane with ShippingEasy
How to use ShippingEasy with Jane


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