Why does the order number in not match up with the order number in ShippingEasy?

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You may notice the order number within differs to that which ShippingEasy sees. This is because have an "Order Number" and a "Reference Number" for each order processed through their system.  At this point in time, the integration with only allows us to bring in the "Reference Number" and not the "Order Number" that you see within Jane. Jane has assured us they will be making an update within to display both the "Order Number" and "Reference Number" to make this easier for you to cross reference your orders. Until then, best to use the "Recipient Name" to sort or filter by to ensure reconciliation.


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