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Why does the order number in Jane.com not match up with the order number in ShippingEasy?

Created:   |   Updated:

You may notice the order number within Jane.com differs to that which ShippingEasy sees. This is because Jane.com have an "Order Number" and a "Reference Number" for each order processed through their system.  At this point in time, the integration with Jane.com only allows us to bring in the "Reference Number" and not the "Order Number" that you see within Jane. Jane has assured us they will be making an update within Jane.com to display both the "Order Number" and "Reference Number" to make this easier for you to cross reference your orders. Until then, best to use the "Recipient Name" to sort or filter by to ensure reconciliation.

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.


ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

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