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How to: Manage Eleventh Avenue orders that were placed before integrating my store

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IMPORTANT: only orders placed after you integrate your Eleventh Avenue store with ShippingEasy will automatically load into ShippingEasy.  Once shipped, order tracking numbers will automatically update back to Eleventh Avenue. Learn more about using Eleventh Avenue with ShippingEasy.
This guide is intended to help manage Eleventh Avenue orders placed before integrating your Eleventh Avenue account with ShippingEasy.

 

If you have existing orders in your store at the time you integrated your Eleventh Avenue store with ShippingEasy, you can import those orders using these steps:

  1. Export a CSV file from Eleventh Avenue.
  2. Quickly add orders to your ShippingEasy account by uploading the CSV file to ShippingEasy.
  3. Purchase and print your labels.
  4. Export the order tracking numbers back to the original CSV file and upload the data to Eleventh Avenue.

To export the CSV file from Eleventh Avenue:

  1. Login to your Eleventh Avenue seller dashboard.

  2. Select Deals.


  3. Then select Unshipped.


  4. Click the Ship Now button.


  5. Under the middle column titled "Unshipped Order Items", select CSV Format.


  6. Save the file to your computer.

To upload orders to ShippingEasy:

  1. Go to the ORDERS page and click the Upload Orders link to import the CSV file to ShippingEasy.
    upload_orders_highlighted.PNG

  2. Select your CSV file via the Browse button, then click the Upload file button to upload.


  3. Map the columns in the file to match the columns in ShippingEasy. We recommend mapping the "Deal ID" to the "SKU" column to make the tracking import back into Eleventh Avenue easier.


    Additionally, you may want to save the mapped fields as "Eleventh Avenue " so we will populate the fields more easily for you the next time you upload a Eleventh Avenue file.

    Click Continue when finished.

  4. You may have to edit some of the orders to complete the upload. These orders will be brought to the top of the page and flagged in a yellow color. As soon as you've corrected the errors, you'll be able to click the blue Complete Upload button.


  5. Once the orders have been uploaded, you may have to refresh the ORDERS page to see the orders.

To locate your manually uploaded orders:

Use the "Store" filter on the left side and select the Manual Orders store.

TIP: if you've uploaded multiple deals, you can use the Search bar in the top left, to locate only those orders containing the item you're wanting to ship. Learn more about filtering your orders and take a look at our other filtering tips

To purchase and print your postage:

To export and upload your tracking numbers back to Eleventh Avenue:

After you've printed all the labels for your orders, you can export the tracking numbers for uploading back into Eleventh Avenue, using the steps below:

  1. Go to the ORDERS page and click the Upload Orders link.
    upload_orders_highlighted.PNG

  2. Click the "Upload History" tab.


  3. Locate the original CSV file and click the green Generate button.


  4. When the tracking numbers have finished loading, click the Download button to download the CSV file back to your computer.


  5. On your Eleventh Avenue deal, choose the button to upload the tracking. Now you'll be able to map the fields to the correct column headers in the revised CSV file.

  6. The "Deal ID" will map to the "SKU" based on your mapping, or you can scroll down the list of your live deals and choose the corresponding Deal ID if you missed that step above.

  7. Choose to Save and the tracking numbers will import to the corresponding orders.


Related articles:

How to: Integrate Eleventh Avenue with ShippingEasy
How to use ShippingEasy with Eleventh Avenue
I just signed up for ShippingEasy, now what do I do?

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and our Customer Success team will be happy to assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.


Trial accounts may email or call ShippingEasy's Sales Team.
1-855 | Email

Fully registered accounts may email, call, or chat with our Customer Success team.
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