How to use ShippingEasy with Sears

Sears integrates directly with ShippingEasy. Sears is a platform for selling your products which makes it easy to receive orders and ship them to your customers. ShippingEasy will automatically send queries to read the orders from your Sears account and then load them into our application. Once shipped, shipment data will be sent back to your Sears store. To integrate your Sears store with ShippingEasy, follow our step-by-step guide .

Click through the sections below to find more details on how Sears works with ShippingEasy.

Syncing Orders

Once Sears is integrated with ShippingEasy, orders that have been placed in the last 12 days will begin to appear on the ORDERS page. The following are frequently asked questions about syncing orders from Sears to ShippingEasy.

How often are my orders synced from Sears to ShippingEasy?

By default, ShippingEasy will sync with your store hourly to pull in any new orders.

How do I get existing Sears orders synced to my new ShippingEasy account?

If you have orders older than 12 days old, you can create manual orders for these shipments. Learn how to add manual orders one-by-one or via a CSV file.

How are order status values mapped from Sears to ShippingEasy?
Sears Status ShippingEasy Status
New Awaiting Fulfillment
Overdue Awaiting Fulfillment
Open Awaiting Shipment or Partially Shipped
What happens if I click Sync on the ShippingEasy ORDERS page?

The Sync link prompts ShippingEasy to pull through orders in an approved status. If your store is set up for automatic order downloads, selecting the Sync link will download orders since the last time a sync completed.

A sync is run automatically each night and can be run manually using the Sync link.

If you have disabled the automatic order download, you must use Sync to download your orders. It can take 15-20 minutes for orders to populate after selecting Sync.

Editing Orders and Shipments

ShippingEasy can recognize when certain changes have been made to an order in your store. For a complete overview, check out our FAQs on the topic. The following are frequently asked questions specific to Sears orders that are still on the ORDERS page.

Which order number is displayed?
There are multiple numbers for each Sears order.  The customer receives a confirmation number; in the example below, 724519257. In addition, Sears assigns two purchase order numbers, in the example below, 1401900 and 201409041401900.

The shorter purchase order number is more convenient, but is not guaranteed to be unique. In the documentation for their software, Sears mandates that third party software providers like ShippingEasy should only use the longer purchase order number, so it will be displayed in the ShippingEasy user interface.

How is an order with multiple recipients handled?
Sears creates multiple orders when the customer specifies multiple shipping addresses, so each of those individual orders will be brought into ShippingEasy.,
If an order is cancelled at Sears, does it get automatically removed from ShippingEasy?
Unfortunately, no.  The software that Sears makes available to third-parties like ShippingEasy does not support providing any type of updated information about an order.
What values are used for Ship Method?
There are only four values allowed: Ground, Priority, Express, or Pickup. These do not match precisely with the various carrier service offerings provided in ShippingEasy. The Sears software requires ShippingEasy to specify one of those four values, however, so our integration maps the selected service to either Ground, Priority, or Express. Overnight and expedited services are specified as Express.  Two to three day services are specified as Priority. All other services are specified as Ground.

Shipment Changes and Updates

ShippingEasy updates your store with order information throughout the entire shipping process.

What information is sent back from ShippingEasy to Sears?

When ShippingEasy updates Sears, it marks the order as "Shipped" and include details about the shipment: Carrier, Carrier service, and Tracking number.

Is the shipment cost sent back to Sears?
No. The tracking number and carrier are sent back and are displayed in the Sears user interface, but Sears does not support shipment cost.

Orders and Product Information

ShippingEasy displays your order and product information on the ORDERS page, where you can customize what information you see. Learn more about customizing your ORDERS page.

What product information from Sears is displayed in ShippingEasy?

The following product details are displayed in ShippingEasy:

  1. Name
  2. SKUs
Is a product's weight brought in from Sears to ShippingEasy?
Unfortunately, the Sears software does not provide weight information.
Is a product's warehouse location brought in from Sears to ShippingEasy?
Not at this time. If a standard attribute for warehouse location becomes available we would be very interested in adding support for that feature.

Email Notifications

Sears automatically sends shipment confirmation emails to your customer once their order has been shipped. Return label emails can be automatically sent to customers if they have included an email address with their order. Learn more about automatically sending prepaid return labels.

Customer Marketing

ShippingEasy offers a Customer Marketing solution to help build and grow relationships with your customers. Customer Marketing can be added to your ShippingEasy subscription at any time. A Customer Marketing subscription is managed by selecting a tier which determines how many emails you can send each month. Learn more about email credits.


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