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How to use ShippingEasy with Spark Pay® Online Store (AmeriCommerce)

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Spark Pay® Online Store, formerly known as AmeriCommerce, is a full-featured store front platform. ShippingEasy has support for receiving your orders from Spark Pay® Online Store and shipping those orders to your customers.

How does it work?

ShippingEasy automatically sends queries to read the orders from your Spark Pay® Online Store (AmeriCommerce) and then loads them into your ShippingEasy account. You will see the Spark Pay® Online Store orders on the ORDERS page in ShippingEasy as soon as you log in. Once shipped, shipment data will be sent back to Spark Pay® Online Store.

How do I configure the Spark Pay® Online Store (AmeriCommerce) support? 

Take a look at our step-by-step integration guide

How often are my orders synced?

By default, orders are automatically synced every 4 hours. However, you can disable this automatic order download and opt to manually sync your orders via the Sync with store button when you are prepared to ship them. Learn more about disabling automatic order downloads.

Are all orders sent from my Spark Pay® Online Store (AmeriCommerce) account to ShippingEasy?

No. As Spark Pay® Online Store (AmeriCommerce) permits using custom statuses, ShippingEasy is looking for specific Boolean values when syncing your orders:

Once an order has been placed, ShippingEasy will download the order if it is "Open" (i.e. it needs to be shipped) and if it is "Unshipped" (i.e. it has not been shipped).

ShippingEasy will never sync an order that is still considered a quote. Likewise, if an order is "Shipped" (i.e. has already been shipped) or "Not open" (i.e. does not need to be shipped), then it will not sync.

How are order statuses mapped from Spark Pay® Online Store (AmeriCommerce) to ShippingEasy?

Spark Pay® Online Store (AmeriCommerce) status ShippingEasy status
Awaiting Payment Awaiting Payment
Approved, Pending Shipping Awaiting Shipment

How are my orders updated in Spark Pay® Online Store (AmeriCommerce) when I ship an order in ShippingEasy?

ShippingEasy will update the order status, as well as tracking number, carrier, carrier service, and specific line items from the order that were included with the shipment.

When updating the order status, ShippingEasy will update the order in your Spark Pay® Online Store (AmeriCommerce) to a new "shipped" state. We determine the shipped state by finding a status that is either:

  1. Named "Shipped".
  2. That is associated with the Boolean values indicating the order is "Not open" (i.e. does not need to be shipped), "Shipped" (i.e. has already been shipped), and "Not a quote" (i.e. the order was completed). 

Spark Pay® Online Store does not currently support recording the cost of a shipment, so that information is not sent from ShippingEasy back to Spark Pay® Online Store.

What happens when I ship only part of an Spark Pay® Online Store (AmeriCommerce) order?

Spark Pay® Online Store (AmeriCommerce) does not have a "partially shipped" order status. So if you split an Spark Pay® Online Store order in ShippingEasy, when each of the split orders ships ShippingEasy will send the shipment information to Spark Pay® Online Store. The status of the order itself, however, will not change in Spark Pay® Online Store to "Shipped" until all line items from the original order have been shipped.

NOTE: if instead of using "Split Order", you use "Split Quantity", the order will update in Spark Pay® Online Store to a status of "Shipped" after the first shipment is sent.

If I combine two Spark Pay® Online Store (AmeriCommerce) orders in ShippingEasy, do both orders get updated in my Spark Pay® Online Store?

Yes, ShippingEasy will automatically update tracking numbers to both Spark Pay® Online Store (AmeriCommerce) orders after the combined order is shipped in ShippingEasy.

What happens when I use "Mark as Shipped" on an Spark Pay® Online Store (AmeriCommerce) order?

Selecting "Mark as Shipped" on the ORDERS page in ShippingEasy will send the shipment information back to Spark Pay® Online Store (AmeriCommerce) where it will be added to the order. The status of the order in Spark Pay® Online Store, however, does not change. 

If I create a duplicate shipment from SHIPMENT HISTORY, will the tracking number update in my Spark Pay® Online Store (AmeriCommerce)?

No. If all of the line items in a Spark Pay® Online Store (AmeriCommerce) order have already been shipped, ShippingEasy will not add additional shipment information/tracking to the order in Spark Pay® Online Store (AmeriCommerce).  

Why is ShippingEasy syncing duplicate copies of my Spark Pay® Online Store (AmeriCommerce) orders?

If you have an Spark Pay® Online Store (AmeriCommerce) shopping cart, you can have multiple Spark Pay® Online Store sites connected to the cart.

If you do have multiple sites connected to the cart, when you integrate the cart with ShippingEasy, the orders will duplicate by the number of sites that you have. So, if you have 7 Spark Pay® Online Store sites connected to your Spark Pay® Online Store shopping cart, and the cart is connected to ShippingEasy, your orders will duplicate 7 times.

Example: If your buyer placed an order through your Spark Pay® Online Store website #1, that same order will appear on your ShippingEasy ORDERS page as an order placed on websites #1 - #7, resulting in duplicates. In short, it will appear as if the same order was placed on each of your 7 Spark Pay® Online Store websites linked to that shopping cart. 

It is a good idea to only process the order from the original site it was placed, that way the proper Ship From website shows up on the customer’s shipping notification and packing slip. It may be necessary to delete the duplicates.

Does ShippingEasy support Spark Pay® Online Store (AmeriCommerce) product options?

Yes! If you setup your Spark Pay® Online Store (AmeriCommerce) products with "Options/Variants", then product options will sync with your orders.

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To view these options in ShippingEasy, be sure to adjust your settings in ShippingEasy to display product options.  Learn more about configuring ShippingEasy to display added product options.

 


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