Follow

How to: Insure a package

Created:   |   Updated:

You’ve got a package you want to insure ... it's simple! ShippingEasy will provide you with an insurance quote from our partner Shipsurance and your insurance request will be sent when we generate your label. Shipments can be insured on an individual basis or - if you want to insure all your shipments - you can set up default settings. Learn more about Shipment Insurance defaults.

NOTE: Shipsurance coverage is only provided for outbound shipments sent from the address of the Insured. Inbound (return) shipments are not covered. Learn more.

To insure individual shipments:

  1. From the ORDERS page, send an order to the READY TO SHIP page. Learn more.
  2. From the SHIPMENTS tab, select READY TO SHIP



  3. On the READY TO SHIP page, make your carrier selections. Learn more.

  4. Once your rate has generated, we will display a message under the "Insurance Options" alerting you to any insurance coverage included with your carrier selections. 

  5. To purchase additional insurance, simply check the box next to Add Insurance.

    insurance options highlighted.PNG

  6. Once the check box is checked, we'll pre-fill the value of the shipment based on the total cost of the line items in the order.

    insurance options.PNG

  7. You can edit the insured value. For example, lets say this is a $250 package, but you only want to insure $200 with Shipsurance as that's the true value of the order to you. So, we can edit the insured value to $200.

    insurance for 200.PNG


  8. If you make any changes to the insured value, select the Update button to update your insurance quote.

  9. On the READY FOR PAYMENT page, the insurance information will show. The insured amount and the insurance fee.


    insurance on ready for payment page.PNG

  10. Finally, once the shipment has processed, in your SHIPMENT HISTORY you'll be able to see a check under the "Insurance" column for the order you've added insurance to. You can click on the check icon to reveal a popover displaying the insured amount and the fee paid.

    Insurance check on shipment history.PNG

    That's it!

 


Related articles:

What insurance options does ShippingEasy provide?
How does billing work for Shipsurance?
How to: File a claim with Shipsurance
What is the cost of Shipsurance for a shipment that already has included insurance?
How to: Insure a multibox shipment

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.


ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

1-512 | Email | Chat

Fully registered accounts may email, call, or chat with our team.
Trial accounts may email or call.

Comments

Please sign in to leave a comment.



Community    browse  

COMMUNITY FORUMS
FEATURE REQUESTS

Questions & Answers

Issues & Bugs

Productivity

Partners

Shipping

Inventory

Marketing