When you have orders to ship that were generated outside your integrated e-commerce store, you will want to process a manual order. All ShippingEasy accounts feature the option to add manual orders one at a time. If you are subscribed to one of our paid plans and would like to upload many orders at once using a .csv file, please reference our guide: How can I import my orders via CSV?
Adding orders one at a time brings up the Add Order page. There are two easy ways to do this depending on where you are in the app:
Hover above Quick Ship from the navigation menu and click on New Label.
From the ORDERS page, select Add Orders then Add Manual Order.
The Add Order pop up box will look like this:
|1. Search saved addresses||Regularly send to the same customers? Simply enter the address once, save it to the CUSTOMER ADDRESSES, section within your SETTINGS area, and next time, you can Select a Saved Address to populate all the address data!|
|2. International Address||By default, orders are set as domestic. Check the box next to International Address to open up the address fields and country dropdown.|
|3. Paste an Address||
If you have not selected a saved address, you have two options.
NOTE: Any name between the recipient's first and last name will not be included when the block of text is parsed.
For example, William James Smith will parse out to
|4. Email||If known, enter the customer's email. This is the email used to send shipment notification emails.|
|5. Phone Number||If known, enter the customer's phone number. The phone number is required for UPS, FedEx, and USPS Priority Mail Express shipments.|
|6. Save Customer Address||Save the address that you ship to in order to save time when making future shipments.|
|7. Order Number||Required field.
Auto populates by default and will auto-select all text when clicked or tabbed into.
Always displays on: packing slips, pick lists, domestic labels. It can be customized to display shipment notification emails. It is also a useful tool for searching and identifying orders on ORDERS, READY TO SHIP, READY FOR PAYMENT, READY TO PRINT, SHIPMENT HISTORY.
|8. Order Date||Required field.|
|9. Shipping Paid||You can specify the amount charged to the buyer for shipping.|
|10. Order Total||Always displays on: "Order Details", Reports- Complete Shipping and Shipping Destinations Reports. It can be customized to display on shipment notification emails.|
|11. Item Name||Always displays on: packing slips, pick lists, "Order Details". It can be customized to display on shipment notification emails.
If you have your Product Catalog configured, just type in the item name to see a list of matching entries. Select an entry to automatically populate the rest of the line item details. Learn more about the Product Catalog.
|12. SKU||Always displays on: pick lists. It can be customized to display on packing slips, shipment notification emails.
If you have your Product Catalog configured, just type in the item SKU to see a list of matching entries. Select an entry to automatically populate the rest of the line item details. Learn more about the Product Catalog.
|13. Item Price||Always displays on: "Order Details". It can be customized to display on packing slips, shipment notification emails.|
|14. Quantity||Used to multiply item weight for calculating total package weight on READY TO SHIP. It is also used to multiple item price for total listed on packing slips, shipment notification emails, and "Order Details".|
|15. Warehouse bin||It can be customized to display on packing slips, pick lists.|
|16. Weight||Used to multiply item qty for calculating total package weight on the ORDERS page and READY TO SHIP|
|17. Add another item||Have more than 1 item in your order? Select Add another item to reveal a second input box for your items.|
|18. Show Custom Fields||
There are 3 available options for Custom Fields. This allows you to include additional internal data with your orders, beyond the default data fields.
Custom field data is related only to orders entered manually, via a CSV file, or from specific store integrations supporting custom fields. Learn more about Custom Field options.
|19. Buy Label||
Allows you to immediately purchase your label, bypassing the READY TO SHIP page altogether, and sending them to the READY TO PRINT page. First, be sure to set up your Shipping Presets. If you integrate your printer with ConnectEasy, you can save even more time by sending the label directly to your printer.
|20. Get Rates||Allows your order to be created and will take you straight to the READY TO SHIP page to process the order.
In order to see the "Get Rates" button, you will need to connect to a carrier account. Learn more.
|21. Add Order||Saves and creates the order on the ORDERS page|
|22. Cancel||Closes the add order window. All progress is lost.|