When you have orders to ship that were generated outside your integrated ecommerce store, you will want to process a manual order. All ShippingEasy accounts feature the option to add manual orders one at a time. If you are subscribed to one of our paid plans and would like to upload many orders at once using a .csv file, please reference our guide: How can I import my orders via CSV?
Adding orders one at a time brings up the CREATE MANUAL ORDER page. There are two easy ways to do this depending where you are in the app:
Select QUICK SHIP from the blue navigation menu.
From the ORDERS page, select +Add Manual Order.
The CREATE MANUAL ORDERS dialog will look like this:
|1. Select from Saved Addresses||Regularly send to the same customers? Simply enter the address once, save it to the CUSTOMER ADDRESSES, section within your SETTINGS area and next time, you can Select a Saved Address to populate all the address data!|
|2. Destination||By default this is set to Domestic. Simply select International when shipping out of country, which will automatically transform the dialog to accommodate additional international address fields.|
|3. Ship To||
If you have not selected a saved address, you have two options.
NOTE: Any spaces between recipient's names or initials will be interpreted as separate names, and will result in them being parsed out accordingly to First, Last and Company names.
|4. Email||If known, enter the customers email. This is the email used to send shipment notification emails.|
|5. Phone Number||If known, enter the customers phone number. The phone number is required for UPS, FedEx, and USPS Priority Mail Express shipments.|
|6. Save Customer Address||Save the address that you ship to in order to save time when making future shipments.|
|7. Order Number||Required field.
Auto populates by default and will auto select all text when clicked or tabbed into.
Always displays on: packing slips, pick lists, domestic labels. It can be customized to display on: shipment notification emails. It is also a useful tool for searching and identifying orders on: ORDERS, READY TO SHIP, READY FOR PAYMENT, READY TO PRINT, SHIPMENT HISTORY.
|8.Order Date||Required field.|
|9. Order Total $||Always displays on: "Order Details", Reports- Complete Shipping and Shipping Destinations Reports. It can be customized to display on shipment notification emails.|
|10. Shipping $||You can specify the amount charged to the buyer for shipping.|
|11. Item Name||Always displays on: packing slips, pick lists, "Order Details". It can be customized to display on shipment notification emails.
If you have your Product Catalog configured, just type in the item name to see a list of matching entries. Select an entry to automatically populate the rest of the line item details. Learn more about the Product Catalog.
|12. Item SKU||Always displays on: pick lists. It can be customized to display on packing slips, shipment notification emails.
If you have your Product Catalog configured, just type in the item SKU to see a list of matching entries. Select an entry to automatically populate the rest of the line item details. Learn more about the Product Catalog.
|13. Item Warehouse/Bin||It can be customized to display on packing slips, pick lists.|
|14. Item Price||Always displays on: "Order Details". It can be customized to display on packing slips, shipment notification emails.|
|15. Item Qty||Used to multiply item weight for calculating total package weight on READY TO SHIP. It is also used to multiple item price for total listed on packing slips, shipment notification emails and "Order Details".|
|16. Item Weight||Used to multiply item qty for calculating total package weight on READY TO SHIP.|
|17. Add another item||Have more than 1 item in your order? Select Add another item to reveal a second input box for your items.|
|18. Create Order||Saves and creates the order on the ORDERS page|
|19. Save & Get Rate||Allows your order to be created and will take you straight to the READY TO SHIP page to process the order.
In order to see the "Save & Get Rate" button, you will need to connect a carrier account. Learn more.
|20.Save & Quick Ship||Allows you to immediately purchase your label, bypassing the READY TO SHIP page all together, and sending them to the READY TO PRINT page. First, be sure to set up your QUICK SHIP: SAVED SELECTIONS. If you integrate your printer with ConnectEasy, you can save even more time by sending the label directly to your printer.
In order to see the "Save & Quick Ship" button, you will need to connect a carrier account. Learn more.
TIP: If you regularly ship Manual Orders, consider taking a few minutes to review your Manual Order store settings. Simply navigate to SETTINGS >> STORES and scroll past your integrated store to find your Manual Orders store. Select Edit store settings to see what settings you currently have in place. After making any edits, be sure to Save your changes.