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If my address won't validate can I use it anyway?

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When orders are added into ShippingEasy, addresses are run through a verification system. Both domestic and international addresses are checked for validity. If an address cannot be validated, it will be flagged as invalid.

It is possible to print a label for an address that cannot be validated.

If you use an address that cannot be verified, you are taking the risk that the package may not be delivered.

We recommend contacting the buyer to confirm the address is correct before assuming any risk.

If you'd still like to use an invalid address, check out these frequently asked questions.

How are addresses validated?

ShippingEasy will validate your domestic addresses through SmartyStreets, a US address validation tool. International addresses are validated through Melissa DATA, an international delivery validation tool, provided courtesy of our parent company Stamps.com.

  • SmartyStreets verifies US mailing addresses, providing the latest USPS Delivery Point Validation service, which indicates if a given address is indeed "deliverance" as determined by the USPS. This system will sometimes allow ShippingEasy to offer a suggested correction if it's detected as a known address.
  • Melissa DATA verifies international delivery addresses and provides a tool for locating and correcting inaccurate or missing address elements. This system also supports lookups in ten different languages.

An address that has been validated successfully through SmartyStreets or Melissa DATA will look similar to these:

On the ORDERS page:

On the READY TO SHIP page:

When an address cannot be validated through SmartyStreets or Melissa DATA, the address box will look similar to this:

On the ORDERS page:

On the READY TO SHIP page:

Screen_Shot_2017-01-28_at_11.07.04_PM.png

How to: Use a non-validated address

When an address cannot be validated through SmartyStreets or Melissa DATA, you will need to either fix or accept the invalid address before you can create a label. This step ensures that you've reviewed the address, and that you've accepted the risk associated with using invalid addresses.

  1. Within the recipient address view, opt to Fix or Edit the address.

    On the ORDERS page:

    Invalid_Address_-_Fix.png

    On the READY TO SHIP page:

    Screen_Shot_2017-01-28_at_11.00.39_PM_copy.png

  2. If you are sure that you want to use the address that could not be verified, click the blue Use Anyway button.
    Edit_Address_-_Use_Anyway__Invalid_Address_.png
  3. Then click the blue Update button.

How to: Use Melissa DATA to correct an international address

International addresses can be tricky to correct. Fortunately, Melissa DATA provides an easy to use tool to help successfully correct many international addresses.

  1. Open the Melissa DATA Global Address Check tool.
  2. Enter the Country and Street Address. Then click Verify Address.
  3. Review the corrected address suggestion and decide if you should use it for your shipment.
    • Address results indicating "Verification to the Premises level", should validate in ShippingEasy.
      Verfication_to_the_Premisis_level.png
    • Address results indicating "Partial Verify to Thoroughfare" (or other) level, may not validate in ShippingEasy. In these cases we would recommend confirming the address with your buyer, and/or attempting to use "00000" for the postal code. Learn more.
      Partial_verify_to_thoroughfare_level.png

How to: Find invalid addresses that have been accepted

On the ORDERS page, there are several pages to find the Invalid Addresses that have been accepted.

"Address Type" filter

Address_Type_filter_-_Invalid_Accepted_Address.png

"Address" column

Orders_list_-_Invalid_Accepted_Address_indicator.png

Order Details view

Order_Details_-_invalid_accepted_address.png

 


Related articles:

How to: Automatically Correct Domestic Address Errors
How does ShippingEasy validate addresses?
Troubleshoot: International addresses
How to: Set a return address different from shipping location

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