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If my address won't validate can I use it anyway?

Created:   |   Updated:

ShippingEasy validates domestic addresses through SmartyStreets, a US address verification tool. International addresses are validated through Melissa DATA, an international delivery validation tool, provided courtesy of our parent company Stamps.com.

Both domestic and international addresses will be verified when entered in the Manual Order window, the READY TO SHIP page, and the CUSTOMER ADDRESSES page.

  • When an address cannot be validated, and no corrected addresses are suggested, options to "Edit Address" or "Use Anyway" will be available. (see first image below)
NOTE: by opting to use an address that will not validate ("Use Anyway"), you are taking the risk that the package may not be delivered or could be delayed.
We recommend contacting the buyer to confirm the address is correct, or view our address troubleshooting recommendations, before assuming any risk.
  • If a corrected address is suggested, options to use the suggestion, or ignore it and proceed will be available. (see second image below)

ProceedAnyway.png

Suggested_Ignore.png

 


Related articles:

How can I filter my pre-shipment orders for invalid addresses?
How do I edit an address on the ORDERS page?
Why won't my address validate?
How does ShippingEasy validate addresses?

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.


ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

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