FAQs: Combine Orders

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If you have multiple orders that are all shipping to the same address, you can combine them - saving time and money!

Can I combine orders?

Yes! ShippingEasy makes it easy to combine multiple orders from a customer if they are going to the same address. This allows you to consolidate orders into a single shipment and save shipping and packing costs. For more information, take a look at our step by step guide.

Can I combine multiple orders going to the same address?

Yes! Combining all orders with duplicate recipients streamlines shipping. ShippingEasy can identify all orders that have duplicate recipients and combine them accordingly. For more information, take a look at our step by step guide.

Can I combine orders from different stores?

No. Orders from different stores cannot be combined.

Can I combine orders after I’ve “Split” them in ShippingEasy?

Yes! For more information, take a look at our step by step guide.

Where are email notifications sent for combined orders?

The shipment confirmation email will get sent to the email address on the surviving order and will contain the order data for the surviving order.

What happens to the line items when I combine orders?

Combining orders in ShippingEasy will combine the order total amounts. The newly combined order will display the combined totals for: shipping paid, sales tax, subtotal, discount, and order total.

NOTE: if the orders being combined had previously been split from the same order, the total amounts are not combined to avoid double-counting

What happens to my packing slip data when I combine orders?

If you use packing slips in ShippingEasy, we do not recommend their use as invoices. If you combine orders regularly, it may be advisable to edit your templates to exclude order Subtotals and/or Totals. Learn more about customizing packing slips.

What happens to a category tag when an order is split or combined?

When you split or combine categorized orders, they lose their category. The orders will no longer have the color-coding included. If you would like the category to be included, you will need to add it back in. Learn more.

What order survives when I select to combine my orders on the ORDERS page?

When using the auto-combine function for duplicate recipients the oldest order is retained.

When selecting to combine your orders manually, the FIRST order you select for the orders you select to combine becomes the survivor.

Example:If you select order 154 first, then 153 and combine, the surviving order is 154. Alternately, if you click order 153 first, then 154, order 153 survives. Additionally, if you combine orders to two different addresses, then the order with the address you pick to retain is the one that survives.


Related articles:

How to: Split an order
How to: Filter unshipped orders on the ORDERS page
FAQs: Packing Slips
FAQs: Shipping Rules / Mapping
FAQs: Buy & Print


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