Troubleshoot: Shipments not appearing on SCAN form creation page

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SCAN forms have some very strict rules around what can and cannot be included on them. There could be a few reasons why your completed shipments are not appearing on the SCAN form page:

What is the shipment's Ship Date?

A shipment must be added to a SCAN form ON or BEFORE the ship date on the label. Once the Ship Date has passed, the shipment is no longer eligible for a SCAN form.

In addition, shipments with a ship date advanced more than 5 days in the future will not be available for a SCAN Form on the ship date. SCAN Forms for labels post-dated for 6-days or more must be printed before the ship date.

TIP: generate SCAN forms every day and before 9:00PM PST (see next point).  If multiple Ship Dates are represented in your eligible shipments, a separate SCAN form will be generated for each day.

What time were the shipment and SCAN form created?

SCAN forms must be created between 12:00AM - 9:00PM PST.  

After 9:00PM PST, all labels with a Ship Date with "today's" date that is NOT associated with a SCAN form will be submitted automatically to the USPS and therefore cannot be placed on a SCAN form.  Any label with a future Ship Date can be added to a SCAN form the next day.

What is the status of the label?

Ensure that the label in question has not been cancelled/refunded. Cancelled labels are ineligible for SCAN forms.

TIP: view the label status on the SHIPMENT HISTORY page.

Is the shipment for an Amazon Prime order?

For all other USPS shipments, ShippingEasy uses our postage provider's SCAN form service. Unfortunately Amazon does not provide an equivalent feature for USPS shipments created by Amazon. So none of your Amazon Prime shipments sent via USPS will be listed on any SCAN form.

Is the shipment on another SCAN form?

Make sure that the shipment has not appeared on another SCAN form.  If it has, it will no longer be available to add to another SCAN form.
TIP: find the SCAN Form History listed on the right panel of the USPS SCAN FORM page.  Click the SCAN Form No. to see a list of orders included on SCAN form.  In the browser, select Ctrl+F (Windows) and ⌘-F (Mac) to open the Find bar and search the missing order's tracking number.

How many shipments do you have prepared?

SCAN forms can only be created when there are 2 or more shipments on a single day.

Did you select a service that includes tracking (ie delivery confirmation)?

Only shipments that include delivery confirmation or signature confirmation are eligible for SCAN forms. Delivery confirmation is included on many package types and an option on most.  Learn more.

TIP: if tracking is included on a shipment, the tracking number will be recorded in the SHIPMENT HISTORY, as well as on the USPS SCAN FORM page.

What package type did you select?

If your package is a First Class Large Envelope/Flat it is not eligible to be included on the SCAN form as it is not a trackable package type. Learn more.


Related articles:

What is a USPS SCAN form?
How do I create a USPS SCAN form?
How can I cancel a shipment that has been on a SCAN form?
How do I filter my orders on a USPS SCAN Form?
What do I do with the SCAN form when the USPS representative picks up my packages?


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    I am curious if it is a USPS limitation or if there is a reason why a scan form must have 2 or more shipments to generate. We primarily use the Expedited, but have an occasional First-Class shipment (generally more than 1, but not always) that we would like to have scan forms generated for as well.

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    Jennifer R. [ShippingEasy]

    Great question! This is not an USPS restriction. However, the restriction to generate a SCAN form when 2 or more shipments are present was born from the initial idea that one would not need a SCAN form if only one shipment needed to be scanned in. We've since learned that there are a number of circumstances in which a shipper might need a SCAN form for a single shipment. Though, we currently do not have development work planned to change this restriction.

    One of the best ways to push our Product Team to change this restriction is to post your idea to our Forum. This gives other shippers a chance to voice their opinions too, and will move the project up our list. Learn how to participate in the forum.

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