Retry a Failed Label | Overview

From time to time a label will fail to generate. In other words, the shipment did not process. You are not charged if a "Label Failed-Retry" message appears.

You can find the record of the failed label on the READY TO PRINT and SHIPMENT HISTORY pages. The message displayed under the LABEL FAILED message will tell you more about what caused the error.

READY TO PRINT

Single shipment:

Select "Retry" and the label will return to the READY TO SHIP page for you to reprocess or remove the order.

Multiple shipments:

Click the shipments you want to retry and select the "Retry Selected" button at the top of the READY TO PRINT page. This will send all labels back to READY TO SHIP with one click.

Labels that were originally in a batch that failed will be sent back to READY TO SHIP as individual shipments, not shipments within a batch.

SHIPMENT HISTORY

Select "Retry" and the label will return to the READY TO SHIP page for you to reprocess or remove the order.

Need to delete an order completely? First, remove the order from the READY TO SHIP and then delete it from the ORDERS page.

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