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What if one label in a batch fails?

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There are circumstances where one or more labels in a batch will fail. You will be provided with a button to retry  these labels from the READY TO PRINT Page. You will also see a green print button that will allow you to immediately print the successful labels. For example, if you have a batch of 36 shipments and one label fails, you will click the Retry button to address the single failed label. You will click the green "Print" button to print the successful 35 labels. 

batch_label_failed.png

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.


ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

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