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What if one label in a batch fails?

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There are circumstances where one or more labels in a batch will fail. You will be provided with a button to retry the failed labels from the READY TO PRINT Page. You will also see a green print button that will allow you to immediately print the successful labels.

For example, if you have a batch of 198 shipments and 56 labels fail, you will click the "Retry" button to address the 56 failed labels. You will click the green "Print" button to print the successful 147 labels. 

batch_label_failed.png

Clicking the I next to the failed labels will open a modal explaining the reason why the labels failed:
label_failed_Inof.png

The retried labels will be processed with a separate batch ID number than the successful labels.

 

Related articles

How to: Override weights for all shipments in a batch
How to: Reprint a previously grouped Batch of Labels

 

 

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