Return an order that is not in my Shipment History | How To

We know - no one likes returns. But since they are a reality of eCommerce, we have made it easy to generate a return label - whether or not you processed the original shipment via ShippingEasy.

If you have a record of the order in your SHIPMENT HISTORY, you can create a return label from the original shipment. Find out how.

This guide is for shippers who need to create a return label but do not have an original shipment in ShippingEasy.  

To create a manual prepaid return label:

  1. From the blue navigation menu, hover over QUICK SHIP. Then select Return label.
  2. Fill in the details requested in the form:

    Address details:

    • Store Addresses: these are your saved store or warehouse locations in your Ship From Addresses settings. Click the menu to select the Ship-To address that you would like your package to be returned to.
    • Ship From: select this from the Saved Addresses menu, if you have your customer's address saved in your Customer Addresses settings. Alternately, you can enter your customer's address into the Ship From field.
    • Email Return Label to: this is the email address that the return label will be sent to if this setting is enabled. See the TIP below for more details.

      TIP: if you would like to email this label to your customer, verify that your Manual Order stores settings are configured to send your customer a return shipping label.

      To email a prepaid return label to your customer:
      1. Navigate to SETTINGS >> STORES & ORDERS.

      2. Locate the "Manual Orders" store and click Edit store settings.
      3. Click on the "Notification" tab.
      4. Scroll to "Return Email Settings" and check the box next to Send a return shipping email to the buyer with the shipping label attached.
      5. Scroll to the bottom of the page and Save the changes.

      Learn more about sending your customers' prepaid return labels.

    • Sender Phone Number: some carrier services require a phone number.

    Order details:

    • Order Number: it is highly recommended to enter an order number.
    • Item Name: this is the only required order detail.
    • All other order details will improve the quality of your reports, but are otherwise optional.
  3. Once you have completed the fields, there are two options to generate the return label:
    • Buy Label: select this option to purchase your label. 
    • Create & Get Rate: select this option to send the shipment to the READY TO SHIP page. 

That's it - you have created a prepaid return shipment!

  • If you opted to Create & Get Rate: just make your carrier selections from the READY TO SHIP page and purchase the label. Learn more.
  • If you opted not to automatically email the return label to your customer: you can download the PDF from the READY TO PRINT or SHIPMENT HISTORY pages. Learn more about opening a PDF when using ConnectEasy.




Now that Shipping easy keeps a history for orders that were drop-shipped, why not just have a 'create return' from the shipping history screen?

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Hi Steve - Great suggestion! I'll pass along your thoughts to our Product Team and see if this work may be prioritized in the near future. We have a running thread for this request in our Feature Request forums. I encourage you to follow it for updates and add any thoughts you may have to the discussion:

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Would it be possible to make it so you can manually edit the return address one time in the shipment, without having to go to the saved return addresses and add it there?

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Hi Jack - Thanks for the idea! I'm passing this onto our Product Team. Though, I highly recommend that you post this as a request in our Feature Request forums. I can't see that anyone has previously requested this option, so posting here will be a great way to get the conversation started:

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Hello all - our Product Team released a new option to create return labels for shipments not in your Shipment History. We've updated this article to reflect those changes. If you have feedback for our Product Team, please post it to this forum thread: Return labels for drop-ship orders or other shipments to business

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