Tracking Real-Time Shipment Statuses in ShippingEasy | FAQs

ShippingEasy pulls tracking information directly from carrier websites and makes this information available on your SHIPMENT HISTORY page. By default, the "Delivery" column displays to the right of the "Tracking" number column. Just hover your mouse over a delivery icon to see a real-time update of your shipments' statuses.

What do the delivery icons mean in SHIPMENT HISTORY?

Icon	Status	Details
	New	Electronic Shipping Info Received
	In Transit	Arrival at Unit Arrival at Sort Facility Depart Sort Facility Out For Delivery Processed Delivery Status Not Updated
	Delivered (trigger automated delivery confirmation emails. Learn how to send Delivery Confirmation emails.)	At/In Mailbox Front Desk/Reception Front Door/Porch
	Delivery Error	Undeliverable as Addressed Forwarded
	Unknown Error	Tracking cannot be identified correctly Processed at Destination facility Arrival at the pickup point Received at opening unit Missent/Mis-shipped

Delivery Confirmation emails can be configured to automatically notify you and your customers that their order has been delivered. Learn how to send Delivery Confirmation emails.

What carriers and services are real-time delivery status updates are available for?

USPS labels purchased via an active One Balance account
UPS One Balance labels purchased via an active One Balance account
FedEx labels for overnight services
UPS labels for overnight services
Amazon Seller-Fulfilled Prime

Delayed updates are available 48 hours after the label is generated for:

FedEx labels for non-overnight services
UPS labels for non-overnight services

Which shipments are not eligible for delivery status updates in ShippingEasy?

USPS labels purchased via a closed One Balance account
UPS One Balance labels purchased via a closed One Balance account
Shipments serviced by a shipping consolidator

What is the expected time for delivery?

For specific tracking information, you can check the carrier website. Tracking is a carrier-specific service, so the carrier websites will show more detailed information on where a package is located.

In ShippingEasy, packages in transit and expected to arrive by the delivery date shown on the tracking site will show “In-Transit, Arriving On Time.”

If a package will be delivered later than expected, you will see this message: “In-Transit, Arriving Late.”

How can I find specific shipments?

The "Delivery" column can be sorted by clicking the "Delivery" column header.

It is also possible to filter shipments by their status, using the "Delivery Status" filter options to the left of your shipments.

If you need to regularly filter for the same "Delivery Status", you can set up a Saved View. Learn how to set up saved views.

Click the Delivery Status filter and then select any of the statuses below to view shipments with a matching status.

Will my store be updated automatically with my shipping status and tracking number?

As soon as you process a shipment that came through your store, ShippingEasy will automatically update your store's admin panel with the shipment's tracking number and update its status to shipped.

Comments

yes, but how do our customers, track there shipments? If they enter an email address on our shopify site, doesn't Ship Easy grab that email address and use it to send email updates to them?

Gerards-Shaving
January 27, 2015 21:21

Hi Bill - Great question!

You can opt to send a notification via ShippingEasy to your customers, but you'll need to be sure that this is configured in your Store settings. We have an article that details how to turn this on: How do I send a shipping notification email to my customers?
If you'd like to customize your packing slip, we have a range of options available to you as well. Learn more about that here: How can I customize the emails that are sent to my customers?
If you've had the notification setting turned off and would like to resend any emails, you can do that from your Shipment History. We show you how to do that here: How can I resend my customer the confirmation email for a shipment?.
Lastly, you'll want to double check that Shopify is not additionally configured to send notification emails, otherwise your customers will receive this information twice, as ShippingEasy will send the tracking number over to Shopify once you generate a label.

Jennifer R. [ShippingEasy]
January 30, 2015 16:36

My order was never received. Tracking number 92748901790519543418474032

ladyrob4110
June 26, 2020 23:37

Hello,

Thank you for taking the time to write us. ShippingEasy is a shipping Solution for e-commerce platforms and we assist those Merchants with shipping those packages that you may have purchased. We recommend that you reach out to USPS to help with tracking down the package, as well contact the online store that you purchased from the items from so they can assist you with that package.

Jordon M.
June 29, 2020 20:48

I recently shipped a package. But apparently the address that I was told was wrong, And it got forwarded somewhere. Can I find out where it got forwarded to?
Because I was given the address I used and I got an alert while I was trying track the package

David Bond
April 24, 2021 19:48

Hello,

ShippingEasy is an online shipping automation platform, offering discounted USPS and UPS shipping rates, but we are not an actual carrier. We recommend reaching out directly to the carrier to get more information about your package.

Bria B.
April 28, 2021 16:26

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