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Can I see the real-time delivery status of my shipments?

Created:   |   Updated:

Yes! ShippingEasy pulls tracking information directly from USPS.com and makes this information available on your SHIPMENT HISTORY page.  By default, the "Delivery" column displays to the right of the "Tracking" number column. Just hover your mouse over a delivery icon to see a real-time update of your shipments' statuses.

Alert: real-time delivery status updates are only available for USPS labels purchased via an open Endicia account. This information does not apply to shipments sent from a currently closed Endicia account, consolidator-based shipments or for carriers other than USPS shipments.

Shipments_with_delivery_statuses_highlighted.png

Delivered.png

Delivered (trigger automated delivery confirmation emails. Learn more.)
Undeliverable.png Undeliverable
No_Tracking_yet.png No Tracking Yet
Scanned_in_Route.png Scanned in Route
 
TIP: Delivery Confirmation emails can be configured to automatically notify you and your customers that their order has been delivered. Learn more.

 

The "Delivery" column can be sorted by clicking the "Delivery" column header.

It is also possible to filter shipments by their status, using the "Delivery Status" filter options to the left of your shipments.

TIP: if you need to regularly filter for the same "Delivery Status", you can set up a Saved View. Learn more.

Click the Delivery Status filter and then select any of the statuses below to view shipments with a matching status.

Delivery_Status_Filter.png

 

Related articles:

How to: Track my shipments
Will my store be updated automatically with my shipping status and tracking number?
How do I add USPS tracking to a shipment?
How do I add a tracking number to drop shipped items?
Why is my USPS tracking information showing as Delivered and Archived when I just shipped it?

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

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Comments

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  • Avatar
    Bill Dayton

    yes, but how do our customers, track there shipments? If they enter an email address on our shopify site, doesn't Ship Easy grab that email address and use it to send email updates to them?

  • Avatar
    Jennifer R. [ShippingEasy]

    Hi Bill - Great question!

    • You can opt to send a notification via ShippingEasy to your customers, but you'll need to be sure that this is configured in your Store settings. We have an article that details how to turn this on: How do I send a shipping notification email to my customers?
    • If you'd like to customize your packing slip, we have a range of options available to you as well. Learn more about that here: How can I customize the emails that are sent to my customers?
    • If you've had the notification setting turned off and would like to resend any emails, you can do that from your Shipment History. We show you how to do that here: How can I resend my customer the confirmation email for a shipment?.
    • Lastly, you'll want to double check that Shopify is not additionally configured to send notification emails, otherwise your customers will receive this information twice, as ShippingEasy will send the tracking number over to Shopify once you generate a label.


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