Can I see the real-time status of my shipments?

ShippingEasy pulls tracking information directly from USPS.com and makes this information available on your SHIPMENT HISTORY page. By default, the "Delivery" column displays to the right of the "Tracking" number column. Just hover your mouse over a delivery icon to see a real-time update of your shipments' statuses.

Alert: real-time delivery status updates are only available for USPS labels purchased via an open USPS account, overnighted Fedex labels, and overnighted UPS labels. This information does not apply to shipments sent from a currently closed USPS account and consolidator-based shipments or for carriers other than USPS shipments.

Non-overnight Fedex and UPS shipments will start to get tracking updates 48 hours after the shipment is generated.

	Delivered (trigger automated delivery confirmation emails. Learn more.)	At/In Mailbox Front Desk/Reception Front Door/Porch
	Delivery Error	Undeliverable as Addressed Forwarded
	New	Electronic Shipping Info Received
	In Transit	Arrival at Unit Depart Sort Facility Out For Delivery Processed Delivery Status Not Updated

TIP: Delivery Confirmation emails can be configured to automatically notify you and your customers that their order has been delivered. Learn more.

The "Delivery" column can be sorted by clicking the "Delivery" column header.

It is also possible to filter shipments by their status, using the "Delivery Status" filter options to the left of your shipments.

TIP: if you need to regularly filter for the same "Delivery Status", you can set up a Saved View. Learn more.

Click the Delivery Status filter and then select any of the statuses below to view shipments with a matching status.

How to: Track my shipments
Will my store be updated automatically with my shipping status and tracking number?
How do I add USPS tracking to a shipment?
How do I add a tracking number to drop shipped items?
Why is my USPS tracking information showing as Delivered and Archived when I just shipped it?

Comments

Please sign in to leave a comment.

Bill Dayton January 27, 2015 21:21

yes, but how do our customers, track there shipments? If they enter an email address on our shopify site, doesn't Ship Easy grab that email address and use it to send email updates to them?

Permalink
Jennifer R. [ShippingEasy] January 30, 2015 16:36
Hi Bill - Great question!
- You can opt to send a notification via ShippingEasy to your customers, but you'll need to be sure that this is configured in your Store settings. We have an article that details how to turn this on: How do I send a shipping notification email to my customers?
- If you'd like to customize your packing slip, we have a range of options available to you as well. Learn more about that here: How can I customize the emails that are sent to my customers?
- If you've had the notification setting turned off and would like to resend any emails, you can do that from your Shipment History. We show you how to do that here: How can I resend my customer the confirmation email for a shipment?.
- Lastly, you'll want to double check that Shopify is not additionally configured to send notification emails, otherwise your customers will receive this information twice, as ShippingEasy will send the tracking number over to Shopify once you generate a label.
Permalink

Getting Started Guide

TIP: Delivery Confirmation emails can be configured to automatically notify you and your customers that their order has been delivered. Learn more.

TIP: if you need to regularly filter for the same "Delivery Status", you can set up a Saved View. Learn more.

Related articles:

Comments

Community browse

COMMUNITY FORUMS

FEATURE REQUESTS