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How do I get a refund for a label I didn't use?

Created:   |   Updated:

If for some reason you end up not using a label - an order cancellation, incorrect information or an updated order is made - USPS allows up to 30 days to cancel a label and get a refund for the postage purchased. 

We've made it simple: check out our guide on how to cancel a shipment.

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.


ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

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Fully registered accounts may email, call, or chat with our team.
Trial accounts may email or call.

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