How do I get a refund for a label I didn't use?

If for some reason you end up not using a label - an order cancellation, incorrect information or an updated order is made - USPS allows up to 30 days to cancel a label and get a refund for the postage purchased.

We've made it simple: check out our guide on how to cancel a shipment.

Refunds due to COVID-19 Service Suspension

USPS will refund postage if a package is returned due to service suspension. ShippingEasy users can cancel a label for a refund through ShippingEasy. All other customers should reach out to the shipping solution used to provide postage or contact your local USPS for information and to request a refund.

If you are entitled to a refund, but the refund was denied, you may appeal the decision.

Mail the original physical label to Commercial Payment at the address below, along with an explanation that this label was returned due to the international service suspension.
If the exact numerical value of postage paid is not displayed, you must submit the corresponding transaction log.

Commercial Payment
US Postal Service
475 L’Enfant Plaza
SW Rm 3436
Washington DC 20260-4110

Learn more about COVID-19 service suspension across all carriers.


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