How to: Create a unique duplicate label

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If you ever need to create a new unique label for an existing shipment - ShippingEasy's duplicate label tool is what you're looking for!

You may find yourself duplicating a label if an item that's been returned to you needs exchanging, if you have recurring orders, or if you make a mistake on a label.

To create a unique duplicate label:

  1. From any page in your ShippingEasy account, hover your mouse over the SHIPMENTS tab and select SHIPMENT HISTORY from the drop down.
  2. Once on the SHIPMENT HISTORY page, you can locate a shipment using the options below:
    • Manually scroll through your history. You can adjust the amount of shipments listed per page using the Results Per Page option in the bottom left corner.
    • Use the Global Search option in the Navigation bar to locate shipments. Learn more.
    • Use the the Shipment History search box or filters - both located to the left of your shipments and pictured below. Learn more about filtering shipments in the SHIPMENT HISTORY page.
  3. Once you've located the order you wish to duplicate, expand the V action menu icon to the far right of the order and select Create Duplicate Shipment.
    Alternatively, you can select one or more shipments using the checkbox on the left, and choose Duplicate Shipments from the Label Actions button.Shipment_History_-_Label_Actions_-_Duplicate_Shipments.png

    If locating shipments via Global Search, click the Create Duplicate Shipment option listed in the Actions box on the right.

  4. The order will automatically move to the READY FOR PAYMENT page. You will be guided to that same screen and a confirmation message will briefly appear letting you know a duplicate label has been set up for the selected order.
    confirmed duplicate label.png

  5. All of the information for the duplicate will default to duplicate from the original order - i.e. the address and shipping method will be the same. At this point, you have three options:

    Edit the shipment details:

    If you need to edit the address, change the shipping method, third party billing, or customs information, click on the pencil icon under the "Options" column. 

    Complete purchase:

    If you do not need to edit the shipment details, click here to skip to the next step.

    Cease duplicating:

    If you have changed your mind and do not wish to duplicate the label, clicking the x located next to the pencil icon will allow you to remove the shipment from this page, sending it back to your SHIPMENT HISTORY. 

  6. If you chose to edit the shipment, you'll be redirected to the READY TO SHIP page. Here you can edit the address, carrier selections, third party billing, and customs information. Learn more about editing each:
  7. When your edits are complete, click the grey Add to Cart button to review your order. The edited order will now automatically move to the READY FOR PAYMENT screen. 

    Alternately, select Print Later to purchase the label now - then click here to skip to the next step.  
    return label add to cart.PNG

  8. Click the Finish and Pay button. Doing so will charge the appropriate carrier account for the postage amount of the return shipment. 
    return shipping label finish and pay.PNG

  9. The order will automatically move to the READY TO PRINT page where you will be navigated to as well. Locate the order in the "Purchased Labels" box and use the green Print button under the status/actions column to print the duplicate label. Learn more.

Related articles:

How to: Cancel a shipment within 10-days of purchase
How to: Cancel a label after 10-days of purchase
How to: Send prepaid return shipping labels to my customers
How to: Select multiple shipments on the SHIPMENT HISTORY page
How to: Print from the SHIPMENT HISTORY page

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and our Customer Success team will be happy to assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

Trial accounts may email or call ShippingEasy's Sales Team.
1-855 | Email

Fully registered accounts may email, call, or chat with our Customer Success team.
1-512 | Email | Chat


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