How to: Resend my customer a Shipment Confirmation Email

Created:   |   Updated:

If you need to resend a shipment confirmation to yourself or your customer (or both), you have this option available to you from SHIPMENT HISTORY. Just follow these simple steps.

  1. Navigate to the SHIPMENTS tab from any page on your ShippingEasy account. Hover over the tab and select SHIPMENT HISTORY from the drop down.

    Shipment History dropdown.png
  2. Select the shipment (s) you would like to resend a Shipment Confirmation email for.

    select shipments.PNG
  3. Navigate to the "Resend/Retry" button.

    resend retry.PNG
  • To send Shipment Confirmation emails to you AND your customer - select the "Resend/Retry" button.

    resend retry big button.png
  • To send Shipment Confirmation emails just to yourself, select Resend Email to Myself from the dropdown.

    resend email to myself.png
  • To send Shipment Confirmation emails just to your customer(s), select Resend Email to My Customer from the dropdown.

    resend email to my customer.png

Related articles:

Does ShippingEasy send a shipment confirmation email when an order is drop shipped ("Mark as Shipped")?
How can I change the name that is displayed on my confirmation emails?
Why aren't my customers receiving confirmation emails when I create labels?

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

1-512 | Email | Chat

Fully registered accounts may email, call, or chat with our team.
Trial accounts may email or call.


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