How to: Resend my customer a Shipment Confirmation Email

If you need to resend a shipment confirmation to yourself or your customer (or both), you have this option available to you from SHIPMENT HISTORY. Just follow these simple steps.

  1. Navigate to the SHIPMENTS tab from any page on your ShippingEasy account. Hover over the tab and select SHIPMENT HISTORY from the drop down.
  2. Select the shipment (s) you would like to resend a Shipment Confirmation email for.
  3. Navigate to the "Resend/Retry" button.
    • To send Shipment Confirmation emails to you AND your customer - select the "Resend/Retry" button.
    • To send Shipment Confirmation emails just to yourself, select Resend Email to Myself from the dropdown.
    • To send Shipment Confirmation emails just to your customer(s), select Resend Email to My Customer from the dropdown.


Related articles:

Does ShippingEasy send a shipment confirmation email when an order is drop shipped ("Mark as Shipped")?
How can I change the name that is displayed on my confirmation emails?
Why aren't my customers receiving confirmation emails when I create labels?


Add a Comment

Please sign in to leave a comment.

  • shipment
  • shipments
  • filter
  • notification
  • e-mail
  • send
  • spam
  • settings stores notifications
  • act orders
  • #pendo
  • answerbot_article_public