Manage and review all of your processed shipments on the SHIPMENT HISTORY page! Discover more of what's available on the SHIPMENT HISTORY page in the following sections:
This shipment history page is where you can easily track your shipments every step of the way. You can cancel & refund labels, reprint labels & packing slips, duplicate labels and process 1-click returns!
Shipment History page descriptions
| 1. Search | Find a particular order or a group of orders with the order keyword search tool. Find out more. |
| 2. Filter |
Filter to the orders you wish to see with the filter options to the left of your shipped orders. Only want to see returned orders? Want to see all labels you generated today? Managing your backlog of shipped orders is simple with these filters. Find out more. |
| 3. Results Per Page |
The number of shipments shown per page. click the drop down to view 25, 50, 100 or 200 shipments. If you'd like to set another number to be the default, click “Set as default”. |
| 4. Saved View | If you use the same filter selections as part of your daily workflow, this is an easy way to save those filter selections for future use. |
| 5. Print Actions |
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| 6. Label Actions |
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| 7. Resend/Retry |
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| 8. Sync Fulfillment Status |
If your FBA orders have not appeared on the SHIPMENT HISTORY page, click the "Sync Fulfillment Status" link on the to get an update on the status of the shipment. Available for Amazon sellers only. |
| 9. USPS SCAN Form |
This form generates a single barcode for postal workers to scan instead of having to scan each package one-by-one. Learn more here. |
| 10. Arrange Columns |
Arrange the order of your columns using this feature to quickly and easily find what you're looking for. |
| 11. Sort | Simply click on the column you want to sort by and your orders will be sorted in ascending or descending order! Learn more about the available columns. |
| 12. Shipment Details |
The details of the order in the shipment, including Ship To address, applied rules and order total. |
| 13. View Order |
Clicking this link displays the global search result page for that order. |
| 14. Insurance |
A check will appear in the column if an order has been insured with Shipsurance. Click the check to view the insurance information and file claims. |
| 15. Track |
Click a shipment's tracking number to view the status of your shipment. Find out more. |
| 16. Returns |
We reverse the "Ship From" and "Ship To" addresses, apply rates and delivery options per the original shipment and then you are one click from a return shipping label PDF. You can edit your shipment method, too. Find out more. |
| 17. Duplicate Label | If you regularly manage exchanges, have a subscription model where you send the same package each month to your customers or simply made an error on the original label, the Duplicate Label feature allows you to generate a label as per the original shipment. You are able to edit your shipment preferences, address details and ship date if you need. Find out more. |
| 18. Cancel shipment | If a customer cancels their order or you simply made a mistake when processing a shipping label, you have the option to cancel the label and request a refund in a single click. Once cancelled, the label will automatically be voided and your refund is processed (Note: refund processing times vary depending on the shipping provider). Find out more. |
| 19. Add internal shipment notes | This option gives you the ability to add instructions, dates or other notes after the order is picked and packed. |
| 20. Retry | On occasion, ShippingEasy runs into an error updating the shipment status for an order back to your store. When this happens, a cloud or retry store order update icon will appear to the right of the order. Click the retry store order update icon and ShippingEasy will resend the shipment information to your store. |
| 21. Reprint Labels | Misplaced your label? Printed it on the wrong paper? Not a problem! Simply select reprint to print an exact copy of your shipping label. |
When I click retry, it tells me I need to reach out for support. I am not sure what to do.
Hi Jamie,
I'm sorry to hear you have run into an issue.
I looked at your account but do not see what you are referring to so I am hoping the issue has been resolved.
If you still need assistance, please email, chat, or call us using the links at the top of the app. You have one-on-one support via those methods since you are on a paid plan (Basic or above).
Thank you!