Create a prepaid return label | How To

If your customer needs to return an item to you, ShippingEasy allows you to purchase and generate a prepaid label, and get it to your customer with just a few clicks. Depending on how many return labels you need, there are a couple of places within the app where returns can be created from:

Notes about special case return labels:

  • Amazon returns: Amazon requires that return labels are uploaded to your seller central account. Then Amazon will send the label to your customer. Learn more.
  • International Shipments: it is not possible to create a prepaid return label for an International shipment within ShippingEasy. Learn more about International return shipments.
  • UPS Shipments: it is not possible to create a prepaid UPS return if the declared value of the order was more than $1000.
  • Shipments not listed in Shipment History: prepaid return labels can be created for these shipments from QUICK SHIP > Return Label. Learn more.

Depending on where you are creating prepaid return labels, you will select from the headers below. From there, the steps are to finish and pay are universal and detailed in the following section.

From the SHIPMENT HISTORY page

Create return labels for a single shipment

  1. Go to the SHIPMENTS tab in the blue menu bar, from any page on your ShippingEasy account. Hover over the tab and select SHIPMENT HISTORY from the drop-down.
  2. Once on the SHIPMENT HISTORY page, you can locate a shipment using the options below:
    • Manually scroll through your history. You can adjust the number of shipments listed per page using the Results Per Page option in the bottom left corner.
      Shipment_History_-_Results_per_page.png
    • use the Shipment History search box or filters - both located to the left of your shipments and pictured below. Learn more about filtering shipments on the SHIPMENT HISTORY page.
    saved_view_shipment_history.PNG
  3. Once you have located the shipment that needs to be returned, click the green arrow icon to the far right of the shipped order, and select Create a Prepaid Return Shipment.
    shipment_history_orders_create_prepaid_return.PNG
  4. A prepaid return shipping label will be automatically created on the READY TO SHIP page. You will be guided to that same page and a confirmation message will appear briefly at the top of the page, letting you know a return label has been set up for the selected order.

Create return labels for multiple shipments

  1. Go to the SHIPMENTS tab in the blue menu bar, from any page on your ShippingEasy account. Hover over the tab and select SHIPMENT HISTORY from the drop-down.
  2. Select one or more shipments from SHIPMENT HISTORY by choosing Prepaid Returns from the Label Actions button. Learn more about prepaid returns.
    shipment_history_create_duplicate_shipment.png
  3. A pop-up message will appear asking you to verify if you want to create prepaid return labels. Verify and continue.
    are_you_sure_prepaid_returns_message.PNG
  4. A prepaid return shipping label will be automatically created on the READY TO SHIP page. You will be guided to that same page and a confirmation message will appear briefly at the top of the page, letting you know a return label has been set up for the selected order.

 

From the GLOBAL SEARCH page

Create return labels for a single shipment

  1. If locating shipments via Global Search, click the Create Prepaid Return Shipment option listed in the Actions box on the right.
    shipment_order_details_prepaid_returns.PNG
  2. A prepaid return shipping label will be automatically created on the READY TO SHIP page. You will be guided to that same page and a confirmation message will appear briefly at the top of the page, letting you know a return label has been set up for the selected order.

After you have created the prepaid return label, go back to the READY TO SHIP page. Once there you will see that the address and shipping method for the return label will duplicate from the original shipment by default.

After you have reviewed the order if there are no further edits to make, follow these steps to purchase the prepaid return.

  1. Click the Buy Label button. Doing so will charge the appropriate carrier account for the postage amount of the return shipment.
  2. The label will move to the READY TO PRINT page. 
  3. Locate the shipment in the "Purchased Labels" box on the left, and click on the green Print button under the status/actions column.
    If you have opted to have your return labels emailed to your customers, this step will be skipped. The return shipment will appear in your SHIPMENT HISTORY and your customer will receive an email with their return label attached as a PDF. Learn more about sending prepaid return labels.
    purchase_label_print.PNG
  4. A new tab will open in your browser with the pdf file of your label. Click to save or download the label to your computer - depending on your browser, the options will vary.

    Chrome

    SHIPMENTS_-_chrome_save_button.png

    Firefox

    SHIPMENTS_-_firefox_download_button.png

  5. From there, send your customer an email with the label attached. They will need to print the label (which they can do on a desktop laser printer), attach it to the box or envelope, and drop it in the mail.

How to edit the return

  1. You will be able to make edits to the shipping on the READY TO SHIP page once. 
  2. When your edits are complete, select Buy Label. 
  3. The edited shipment will now automatically move to the READY FOR PAYMENT page.

How to cancel the return

  1. Click the x icon to the right of the shipment to cancel the return shipment label.
    RTS_OrdQue_X_MRK.png

Comments

0

What if the order is not in Ship Easy? IE the order was drop shipped and now it's heading back to me & I need to print a label for it?

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0

That's a great question, Carl!  We offer a workaround solution for that, which is detailed in the following Knowledge Base article: https://shippingeasy.zendesk.com/entries/78848953-How-can-I-create-a-return-label-for-an-order-that-was-drop-shipped-

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0

I'm having no success trying to create a USPS return label for a manual order. Two things seem wrong.
One. I get down to step 7 and all the print/pay/cart buttons are disabled
Two. Any edit sets the postage to zero.

Comment actions Permalink
0

Hi Mark,

It looks like you were successful in creating the return. However, for clarification or in case you were unable to, I wanted to provide some info on a but we have a bug with our "label actions" button on the Shipping History page. If you try to create a return label using the "label actions" drop down button, you may not be able to purchase labels. Instead, you will want to select the arrow to the far right of the order and select the option to create a return label. We are hoping to resolve this issue this week or next week and apologize for the issue.

Comment actions Permalink
0

Yes, I hit the bug by trying to use the label actions button, and succeeded by using the alternative at the right edge.

Comment actions Permalink
0

Mark,

Glad to hear it! Thanks again for your inquiry - we'll be happy when the bug is fixed, too.

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