How long does it take for my orders to download after I have added my store?

For most store platforms, order download starts immediately after you have added a store. As orders are downloaded, ShippingEasy validates each orders address which could take up to 1-2 seconds per order.

On initial sync, ShippingEasy will retrieve several days of unshipped order history. The specific number depends on the platform.

Store platform	Initial download of unshipped orders
3dcat	14 Days
Amazon	14 Days
Americommerce	14 Days
BigCommerce	14 Days
ChannelAdvisor	14 Days
Ecwid	14 Days
Etsy	14 Days
Jane	14 Days
Magento 1 and 2	14 Days
Newegg	14 Days
Sears	12 Days
Shopify	14 Days
Solid Commerce	14 Days
SpreeCommerce	14 Days
Squarespace	14 Days
StitchLabs	10 Weeks
Storenvy	14 Days
Stripe	14 Days
Volusion	14 Days
Walmart	7 Days
WooCommerce	14 Days
Yahoo	14 Days

NOTE: Some stores permit custom statuses. So depending on the settings that you select during account setup, not all unshipped orders may sync.

Learn more about custom statuses for these stores:

Please be patient and refresh your orders page every few minutes to view your shipments - it could take up to 10 minutes for all of your orders to initially display depending on the volume.

NOTE: for some integrations, information is sent to ShippingEasy rather than received.

Eleventh Ave
Navigator Business Systems
OneSaaS
OpenCart
PrestaShop
SynCommerce
WooCommerce
X-Cart

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in our Community forum and our Customer Success team will be happy to assist.
All accounts will see links for additional resources in the upper left corner in app:
New accounts trialing on a paid plan (Basic and above) will see links to email or call our Sales Team.

1-855 | Email

Fully registered accounts on a paid plan (Basic and above) will see links to email, call, or chat our Customer Success team.

1-512 | Email | Chat