For most store platforms, order download starts immediately after you have added a store. As orders are downloaded, ShippingEasy validates each orders address which could take up to 1-2 seconds per order.
On initial sync, ShippingEasy will retrieve several days of unshipped order history. The specific number depends on the platform.
|Store platform||Initial download of unshipped orders|
|Magento 1 and 2||14 Days|
|Solid Commerce||14 Days|
NOTE: Volusion and 3dcart permit custom status', so depending on the settings that you select during account setup, not all unshipped orders may sync.
Please be patient and refresh your orders page every few minutes to view your shipments - it could take up to 10 minutes for all of your orders to initially display depending on the volume.
NOTE: for some integrations, information is sent to ShippingEasy rather than received.
If you have problems that require extra assistance, feel free to reach out to our team.
- Anyone can post questions in our Community forum and our Customer Success team will be happy to assist.
- All accounts will see links for additional resources in the upper left corner in app:
New accounts trialing on a paid plan (Basic and above) will see links to email or call our Sales Team.
Fully registered accounts on a paid plan (Basic and above) will see links to email, call, or chat our Customer Success team.
Accounts trialing or registered on the free Starter plan will see a quick link to our Support Center.
How often do you refresh/download orders from my store?
How to: Refresh my store and download new orders
How to: Disable automatic order downloads
Why doesn't my store show if it is connected?
If I edit an order in my store, will the changes update in ShippingEasy?