How often do you refresh/download orders from my store?

Created:   |   Updated:

By default, ShippingEasy automatically connects with your store around the clock. The frequency of order download depends on the specific store type.

Most store platforms sync once every hour.

NOTE: syncing does not necessarily occur at the top of the hour, but rather at regular hour intervals. For example, a store might always automatically sync at 20 minutes after the hour.

Some store platforms sync on longer intervals:

  • Every 2 hours: Volusion
  • Every 4 hours: Solid Commerce, Spark Pay® Online Store

For more frequent updates, you can manually request to sync orders. From the ORDERS page, click the Sync option. Learn more.

NOTE: there are two exceptions to ShippingEasy's automatic order downloads.

  • If you have disabled automatic order downloads, ShippingEasy will only sync on demand. This is done by selecting the Sync link. Learn more about disabling automatic order downloads.
  • Some store platforms send order data to ShippingEasy, rather than having ShippingEasy request order data. For these stores, ShippingEasy can only receive order data as it's pushed through the API:
    • Eleventh Ave
    • Navigator Business Systems
    • OneSaaS
    • OpenCart
    • PrestaShop
    • SynCommerce
    • WooCommerce
    • X-Cart
If your orders are not downloading as described, consider these resources:


Related articles:

Overview: ORDERS page
How to: Refresh my store and download new orders
Why doesn't the "Sync with Store" button work?
How to: Disable automatic order downloads
If I edit an order in my store, will the changes update in ShippingEasy?


Please sign in to leave a comment.

Community browse


Questions & Answers

Issues & Bugs


Productivity: Features, Interface & Settings

Partners: Integrations, Carriers & Stores

Shipping Management: Orders, Labels & Shipments

Inventory Management: Products, Purchase Orders & Suppliers

Customer Management: Lists, Templates & Campaigns