Syncing New Orders and Shipments | Guide

Once you connect your store to ShippingEasy, orders that have been placed in the last 14 days will begin to appear on the ORDERS page.

If you have orders older than 14 days old, you can create manual orders for these shipments. Learn how to add manual orders one-by-one or via a CSV file.

Automatic Order Downloads

The frequency of how often ShippingEasy downloads new orders depends on the store type

Most stores Regular intervals every hour. For example, a store might always automatically sync at 20 minutes after the hour.
 Volusion Every 2 hours 
 Solid Commerce, Americommerce Every 4 hours
There are two exceptions to ShippingEasy's automatic order downloads.
  • If you have disabled automatic order downloads, ShippingEasy will only sync on demand. This is done by selecting the Sync link. 
  • If the store works on a reverse principle, where orders are pushed into ShippingEasy, rather than ShippingEasy pulling them in. The following "push" platforms do not have the Sync option: Eleventh Ave, LuLaRoe BLESS, Navigator Business Systems, OneSaas, OpenCart, PrestaShop, SynCommerce, WooCommerce (Legacy), X-Cart.

Syncing New Orders and Shipments

For more frequent updates, you can manually request to sync orders. From the ORDERS page, click the Sync option.

  1. Go to the ORDERS page.
  2. Find the Sync button in the top left of the page. 
    sync_all_stores_button.PNG
  3. Choose to sync specific stores or all stores.
    • Sync all stores at once: click the Sync button option at the top of the dialog.
      sync_all_stores_button_highlighted.png
    • Sync-specific stores: click the sync arrow to the right of the sync button and click the Sync button next to each store listing.
      sync_stores_orders_page.PNG
  4. A message will automatically appear at the top of the ORDERS page, confirming store sync is occurring.
    syncing_orders_now_message.png
  5. Each store’s “sync” icon will spin until the update of that store is complete. When all stores are up to date, a message is displayed at the end of the list of orders list.ORD_Sync_Complete.png
    It can take up to 20 minutes to refresh your store and download all orders and shipments, depending on the number of records and network traffic.
If your orders are not downloading as described, consider these resources:

Reasons to Manually Sync Orders and Shipments

Although ShippingEasy is able to automatically sync orders and shipments, there are times when you may want to manually refresh your store and download new data.

  • When automatic order downloads are enabled, new orders are downloaded on a 1-4 hour basis, depending on the platform. Manually refreshing orders allow you to see new orders between these download intervals. 
  • You may prefer to disable automatic order downloads. When this is configured, new orders are not downloaded automatically. Rather, new orders are only downloaded on demand. 
  • You can download Amazon Fulfillment Network shipments. If you sell between Seller Fulfilled and Fulfillment by Amazon (FBA) you may wish to have these shipments pulled into ShippingEasy. When enabled, FBA shipments will download once an hour. Manually refreshing shipments allow you to see new shipments between these download intervals.

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