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Troubleshoot: Insurance is not available with this service/packaging combo

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You may encounter the error "Insurance is not available with this service/packaging combo" when trying to add insurance to a USPS shipment that does not include some form of delivery confirmation.

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Most USPS shipments (domestic and international) can be insured in $100 increments with Shipsurance.  However, Shipsurance insurance is only available when a form of delivery confirmation is on the shipment (i.e. tracking, delivery confirmation, signature confirmation, adult signature confirmation).  

To add insurance to a shipment, you will need to select a service that includes delivery confirmation or add delivery confirmation to the shipment. You can add a Confirmation option on the READY TO SHIP page, from the "Additional Shipment Options" Confirmation drop down menu. 

Additional_Shipment_Options.jpg

Learn more about USPS Delivery Confirmation, including which domestic services include it, and find out more information about tracking USPS international shipments

 


Related articles:

How to: Insure a package
How to: Add full insurance coverage to all orders over a minimum value
What USPS services include insurance coverage and offer additional insurance?
What is the cost of Shipsurance for a shipment that already has included insurance?
How to: Find out how much Shipsurance coverage was purchased for a shipment

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