Shipsurance | FAQs

ShippingEasy uses the Shipsurance API to calculate rates and purchase protection on your behalf. Below are frequently asked questions regarding Shipsurance.

Shipsurance Coverage

Can I insure cell phones and laptops with Shipsurance?

Yes. As of April 2015, per Shipsurance's Terms of Service, Shipsurance will cover shipments including laptops and cell phones. To meet the requirement for coverage under Shipsurance's Terms of Service:

  1. Signature Confirmation must be added to any package containing cell phones or laptops in order to be approved for coverage.
  2. The maximum value for reimbursement is $1000 on all packages containing these products.
What does Shipsurance base coverage on and what are the coverage limits?

Coverage is dependent on the value declared rather than the amount of coverage requested.
As you insure your shipments, please keep in mind the Coverage Limits from the Shipsurance Terms of Service: This insurance covers up to $10,000.00 per package for non-USPS First-Class mail shipments and $999.99 for USPS First-Class mail shipments.

The coverage is limited to $1,000.00 per package for consolidators such as:

  • APC
  • Global Mail
  • FedEx Ground Economy
  • Globegistics (now Ascendia)
  • IBC
  • ODS
  • IMS
  • Newgistics
  • OnTrac
  • RR Donnelley
  • UPS Mail Innovations

The coverage is also limited to $5,000.00 for USPS Priority International shipments (non-Express Mail).

Mobile telephones are limited to $1,000.00 of coverage per package and $25,000.00 per conveyance.

Shipsurance Restrictions

Are there any restrictions on what I can insure?

For the most part, our insurance partner Shipsurance provides coverage for commodities relating to your shipping. However, there are some items that are restricted and are not able to be insured.

Shipsurance coverage is only provided for outbound shipments sent from the address of the Insured. Inbound (return) shipments are not covered. Learn more

Shipsurance Exclusion List (Items that cannot be covered):

  • Accounts
  • Bills
  • Currency (collectible currency not sold at face value are not excluded)
  • Cash in transit
  • Evidence of debt
  • Checks
  • Money Orders
  • COD payments
  • Coins (collectible coins are not excluded)
  • Securities and other negotiable papers
  • Tickets
  • Deeds
  • Notes
  • Gift cards
  • Manuscripts
  • Documents
  • Neon items
  • Hazardous material (per this list)
  • LCD monitors or screens
  • Televisions (including LCD, plasma, CRT, projection, and similar)
  • Perishable cargo or similar property
  • Any stone or ceramic slabs
  • Automobiles
  • Motorcycles
  • Live animals or eggs
  • Flowers, plants, or seeds
  • Cigarettes/cigars, or tobacco
  • Cotton
  • Windows
  • Plate glass
  • Stained glass
  • Float glass

These items will only be covered if Signature Confirmations is also added to the shipment:

  • Laptop computers (including tablet computers, iPads, and similar)
  • Mobile telephones (including cell phones, smartphones, messaging phones, and similar)

Shipsurance Billing

How am I charged for insurance that I purchase through ShippingEasy?

ShippingEasy provides discounted insurance through Shipsurance.

Insurance purchases are billed to the credit card saved to your ShippingEasy SUBSCRIPTION & BILLING page. Learn more about updating your billing information.

When will ShippingEasy bill me for my Shipsurance purchases?

ShippingEasy will group all pending Shipsurance purchases and bill them twice weekly, early Wednesday morning and early Saturday morning. Any unpaid insurance purchases present at these billing periods will be invoiced.

When ShippingEasy bills your credit card, you will receive an email notification with the total charge.

By default, we email the original email address used to establish your ShippingEasy account.  You may update which email address receives your invoices by emailing support@shippingeasy.com.

How can I update the credit card used to bill Shipsurance purchases?

Update your credit card information within ShippingEasy by going to SETTINGS >> SUBSCRIPTION & BILLING.
Click on the "Billing Information" tab and click the "Change Payment Method" button.
Change_payment_method.PNG

You can also view what your past Shipsurance changed has been in the past by clicking the "Invoices" tab. Learn more.

Where can I see a record of insured shipments?

Review which packages carry shipment insurance in your SHIPMENT HISTORY.

Within the "Insurance" column, a  check will be placed next to any order that carries shipment insurance. Click on this icon to see how much insurance was purchased, the cost of that insurance, and a link to file a claim.

Insured_package.bmp

Can I get a postage refund from Shipsurance?

Yes, if the postage cost is included in the declared value and the claim is approved Shipsurance will refund the cost of the postage as part of the claim reimbursement.

It is not possible to file a claim to only recover the cost of the postage or shipping and handling. It is only recoverable if it is part of the declared value and there was a total loss or damage to the insured shipment while in transit.
What happens to the insurance charge for a cancelled label?

ShippingEasy uses the Shipsurance API to calculate rates and purchase protection on your behalf. Should you cancel a label, you will be refunded for the insurance charge.

Twice weekly, ShippingEasy will reconcile Shipsurance credits for cancelled labels: early Wednesday morning and early Saturday morning. At these times, the Shipsurance credits for cancelled labels will be grouped and refunded to the credit card on file with ShippingEasy. After the pending credits are processed within ShippingEasy, it can take up to 3 business days to see the refund posted to your credit card.

If the label with insurance was included on a USPS SCAN form, it cannot be cancelled in ShippingEasy. Instead, contact ShippingEasy at billing@shippingeasy.com to refund the insurance purchase.

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