Shipsurance Billing | FAQs

ShippingEasy uses the Shipsurance API to calculate rates and purchase protection on your behalf.

How am I charged for insurance that I purchase through ShippingEasy?

ShippingEasy provides discounted insurance through Shipsurance.

Insurance purchases are billed to the credit card saved to your ShippingEasy SUBSCRIPTION & BILLING page. Learn more about updating your billing information.

When will ShippingEasy bill me for my Shipsurance purchases?

ShippingEasy will group all pending Shipsurance purchases and bill them twice weekly, early Wednesday morning and early Saturday morning. Any unpaid insurance purchases present at these billing periods will be invoiced.

How am I notified of credit card charges?

When ShippingEasy bills your credit card, you will receive an email notification with the total charge.

By default, we email the original email address used to establish your ShippingEasy account.  You may update which email address receives your invoices by emailing support@shippingeasy.com.

How can I update the credit card used to bill Shipsurance purchases?

Update your credit card information within ShippingEasy by going to SETTINGS >> SUBSCRIPTION & BILLING.
Click on the "Billing Information" tab and click the "Change Payment Method" button.
Change_payment_method.PNG

You can also view what your past Shipsurance changed has been in the past by clicking the "Invoices" tab. Learn more.

Where can I see a record of insured shipments?

Review which packages carry shipment insurance in your SHIPMENT HISTORY.

Within the "Insurance" column, a  check will be placed next to any order that carries shipment insurance. Click on this icon to see how much insurance was purchased, the cost of that insurance and a link to file a claim.

Insured_package.bmp

Can I get a postage refund from Shipsurance?

Yes, if the postage cost is included in the declared value and the claim is approved Shipsurance will refund the cost of the postage as part of the claim reimbursement.

It is not possible to file a claim to only recover the cost of the postage or shipping and handling. It is only recoverable if it is part of the declared value and there was a total loss or damage to the insured shipment while in transit.

What happens to the insurance charge for a cancelled label?

ShippingEasy uses the Shipsurance API to calculate rates and purchase protection on your behalf. Should you cancel a label, you will be refunded for the insurance charge.

Twice weekly, ShippingEasy will reconcile Shipsurance credits for cancelled labels: early Wednesday morning and early Saturday morning. At these times, the Shipsurance credits for cancelled labels will be grouped and refunded to the credit card on file with ShippingEasy. After the pending credits are processed within ShippingEasy, it can take up to 3 business days to see the refund posted to your credit card.

If the label with insurance was included on a USPS SCAN form, it cannot be cancelled in ShippingEasy. Instead, contact ShippingEasy at billing@shippingeasy.com to refund the insurance purchase.

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