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FAQs: Billing for Shipsurance

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ShippingEasy uses the Shipsurance API to calculate rates and purchase protection on your behalf.

When will ShippingEasy bill me for my Shipsurance purchases?

ShippingEasy will group all pending Shipsurance purchases and bill them twice weekly, early Wednesday morning and early Saturday morning. Any unpaid insurance purchases present at these billing periods will be invoiced.

How am I notified of credit card charges?

When ShippingEasy bills your credit card, you will receive an email notice with the total charge.  

By default, we email the original email address used to establish your ShippingEasy account.  You may update which email address receives your invoices by emailing support@shippingeasy.com.

How can I update the credit card used to bill Shipsurance purchases?

Update your credit card information within ShippingEasy by going to SETTINGS >> SUBSCRIPTION & BILLING. 

Where can I see a record of insured shipments?

Review which packages carry shipment insurance in your SHIPMENT HISTORY.

Within the "Insurance" column, a  check will be placed next to any order that carries shipment insurance. Click on this icon to see how much insurance was purchased, the cost of that insurance, and a link to file a claim.

Insured_package.bmp

 


Related articles:

What is Shipsurance?
Shipsurance - Terms of Use
How do I file an insurance claim?
How do I check the status of my Shipsurance claim?
What insurance options does ShippingEasy provide?
Insuring your package: Step-by-step guide
How can I set insurance defaults for my shipments?

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