You can file an insurance claim for loss or damage in the event that your insured package isn't delivered in good condition or isn't delivered at all.
Life Lesson #1: Things don’t always go as planned. That should be reason enough to purchase insurance on important, valuable or irreplaceable shipments.
Should you decide to purchase additional insurance via ShippingEasy, you'll need to file a claim with our insurance partner, Shipsurance.
How to: File a claim with Shipsurance
Electronic insurance claims can be initiated via ShippingEasy. Learn more.
After notifying the carrier of the loss or damaged package, adhere to the following:
- You’ll need to file and provide all required documents within sixty (60) calendar days from the date of shipment.
- If the shipment is sent via the United States Postal Service (USPS), complete claims must be submitted and received by Shipsurance within one hundred and twenty (120) calendar days of the shipment date.
- USPS claims for loss must wait 21 calendar days (Domestic shipments) or 45 calendar days (International shipments) before filing claim with Shipsurance.
You must also ensure that:
- All packaging material and damaged goods must be kept in the original form as received.
- The packaging and item(s) shipped must not be sent back to the shipper until a claim is complete.
- Failure to provide all necessary paperwork within the allotted time frame can lead to the denial of claims. Be sure that your customer also provides you with a recipient affidavit, which will need to be submitted to Shipsurance.
Claims can be filed electronically, by fax or postal mail.
How to: File a claim with USPS
When notifying USPS of the loss or damaged package, adhere to the following:
- For domestic shipments:
- Damaged or missing contents claims can be filed immediately and must be filed no later than 60 days from the date of mailing.
- Lost articles claims must be filed within the following time limits:
- Insured Mail (includes Priority Mail) - 15 to 60 days
- Priority Mail Express - 7 to 60 days
- APO/FPO/DPO Priority Mail Express - 21 to 180 days
- APO/FPO/DPO Insured - 45 days to 1 year
- For international shipments, claims must be filed within the following time limits:
- Priority Mail Express International - 3 to 90 days
- Priority Mail Express International with Guarantee - 3 to 30 days
- Priority Mail International - 7 days to 6 months
- Registered Mail Service - 7 days to 6 months
- For damage claims, you are required to hold onto the damaged property until the claim has reached a resolution. Failure to do so will result in denial of the claim.
Gather these documents:
- The tracking number.
- The label PDF.
- Proof of purchase, which you can find on Endicia.com:
- Log in to Endicia.com with your account ID and web password, as found on the POSTAGE AND CARRIERS page of your ShippingEasy account.
- Once logged into Endicia.com, go to My Account > Tools > Look up a Package.
- Use the tracking number to pull up the label details.
- Print the page to show the amount that they paid for postage.
Submit the claim online, by phone, or in person:
- File domestic claims online by visiting USPS.com.
- File an international claim with USPS by calling the International Inquiry Center at 1-800-222-1811 to get started.
- If you prefer, go directly to your local post office and ask to speak with a supervisor about filing a claim. You may be asked to verify that your are in fact the owner of the business listed as the addressee on your shipments.