You can file an insurance claim for loss or damage in the event that your insured package is not delivered in good condition or isn't delivered at all.
When it comes to shipping, there might be times when deliveries do not go as planned. That is why insurance is automatically included from USPS when you ship your important, valuable, or irreplaceable items using select USPS services.
If these qualifying shipments are not delivered or are damaged in the process, you will need to file a claim with USPS.
USPS is a separate entity from ShippingEasy.
You will need to create or login to your USPS account. Then, you will file a claim directly with them. Go to USPS.com to get started.
If you have purchased additional insurance via ShippingEasy, you will need to file a claim with our insurance partner, Shipsurance. Learn how to file a claim with Shipsurance.
To file a claim with USPS:
Gather these documents:
- The tracking number.
- The label PDF. Learn how to obtain a PDF when using ConnectEasy.
- Proof of purchase, which you can find on Stamps.com. Learn how to obtain your Stamps proof of purchase.
Adhere to the following timeframe for filing a claim:
- For domestic shipments:
- Insured Mail (includes Priority Mail) - 15 to 60 days
- Priority Mail Express - 7 to 60 days
- APO/FPO/DPO Priority Mail Express - 21 to 180 days
- APO/FPO/DPO Insured - 45 days to 1 year
- Damaged or missing contents claims can be filed immediately and must be filed no later than 60 days from the date of mailing.
- For international shipments, claims must be filed within the following time limits:
- Priority Mail Express International - 3 to 90 days
- Priority Mail Express International with Guarantee - 3 to 30 days
- Priority Mail International - 7 days to 6 months
- Registered Mail Service - 7 days to 6 months
- For damage claims, you are required to hold onto the damaged property until the claim has reached a resolution. Failure to do so will result in denial of the claim.
Submit the claim online, by phone, or in-person:
- File domestic claims online by visiting USPS.com.
- File an international claim with USPS by calling the International Inquiry Center at 1-800-222-1811 to get started.
- If you prefer, go directly to your local post office and ask to speak with a supervisor about filing a claim. You may be asked to verify that you are in fact the owner of the business listed as the addressee on your shipments.