Unfortunately, ShippingEasy only supports shipping orders that are originating from the United States. It was possible to send the original shipment to Canada, because the package could be picked up by a carrier in the United States. However, once in Canada, there is no way for a USPS carrier to pick up the package.
In order to return the shipment to you, either you or your customer will need to purchase the postage from a shipping provider in Canada:
- Shipper provided pre-paid options: Canada Post has some registration requirements for anyone looking to ship a package from Canada to the United States. So, if a significant portion of your volume is bound for Canada, it may be worth setting up. Learn more.
- Customer provided postage: If you do not have enough volume to justify the hoops of setting up a Canada Post account, then it's best to request that your customers take charge of managing the return logistics. It's also recommended that you review your International/Canadian return policy to make sure that you've detailed this requirement.