What to do when there's a problem printing a label?

ShippingEasy provides a lot of printing options so that anyone can set up a method that's well suited to their needs. However, that can also open the door for a range of printing problems.

We've put together guides to help work through the most common printing problems. These can be found with a keyword search. If you're not sure where to get started, we recommend checking out these sections of our Knowledge Base:


Related articles:

FAQs: Printers & Scales
Quick Start: Shipping
Quick Start: Settings



I can't print shipping labels. A box pops up to display off label but nothing appears. I have checked for off updates and everything is good. This has been going on for a week. I have requested refund for postage I paid for but have not been able to use. I don't believe I have been refunded and the problem is still happening. Can you please look into this immediately.

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Hi Casidy,

Thank you for your message.

I'm sorry to hear you are having issues with printing your labels.  

For your browser are you using Microsoft Edge?  If so, would you please try on another browser such as Google Chrome?  We've had some reports that PDF files are not displaying correctly in Edge.

Please let me know in the comments below if that works.  I'd be glad to troubleshoot further if that doesn't do the trick.

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Hi. I am having the same problem as the previous user. I purchased my label, and the window that opened and should contain my label is blank. I have cleared my cookies, cache, history, and even my dns data and nothing is working. When I click on "reprint label", the window is blank. I use google chrome and Windows 10. Please help asap, as my customer was informed that her order shipped today. Thanks!

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Hi Noriane,

Thank you for your message.

We have recently heard of some issues with the Chrome PDF viewer due to this extension. I recommend disabling the MacAfee WebAdvisor Chrome Extension by following these steps:
1. Click the 3 vertical dots in the upper right-hand corner of Chrome
2. From the drop-down click “More Tools” then “Extensions”.
3. Toggle off the MacAfee WebAdvisor plugin.
4. Reopen the PDF file

If those steps don't do the trick, please post in our Community Forums here so we can assist further.  Thank you!  https://support.shippingeasy.com/hc/en-us/community/topics/200264065-Community-Issues-Bugs 

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