What to do when there's a problem printing a label?

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ShippingEasy provides a lot of printing options so that anyone can set up a method that's well suited to their needs. However, that can also open the door for a range of printing problems.

We've put together guides to help work through the most common printing problems. These can be found with a keyword search. If you're not sure where to get started, we recommend checking out these sections of our Knowledge Base:


Related articles:

FAQs: Printers & Scales
Quick Start: Shipping
Quick Start: Settings

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and our Customer Success team will be happy to assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

Trial accounts may email or call ShippingEasy's Sales Team.
1-855 | Email

Fully registered accounts may email, call, or chat with our Customer Success team.
1-512 | Email | Chat


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  • Avatar
    Casidy Potts

    I can't print shipping labels. A box pops up to display off label but nothing appears. I have checked for off updates and everything is good. This has been going on for a week. I have requested refund for postage I paid for but have not been able to use. I don't believe I have been refunded and the problem is still happening. Can you please look into this immediately.

  • Avatar
    Melody H. [ShippingEasy]

    Hi Casidy,

    Thank you for your message.

    I'm sorry to hear you are having issues with printing your labels.  

    For your browser are you using Microsoft Edge?  If so, would you please try on another browser such as Google Chrome?  We've had some reports that PDF files are not displaying correctly in Edge.

    Please let me know in the comments below if that works.  I'd be glad to troubleshoot further if that doesn't do the trick.

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