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What to do if I get the same error after correcting it?​

Created:   |   Updated:

When ShippingEasy provides rate quotes, it saves information about your shipment on our servers. If an order receives an error, that information is also cached. To remove the record of the error, your order cache needs to be refreshed. This will allow ShippingEasy to recognize that you have corrected the error.

To refresh an order, remove the order back to the ORDERS page and try processing it again. How to remove an order from:

 


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