What to do if I get the same error after correcting it?​

When ShippingEasy provides rate quotes, it saves information about your shipment on our servers. If an order receives an error, that information is also cached. To remove the record of the error, your order cache needs to be refreshed. This will allow ShippingEasy to recognize that you have corrected the error.

To refresh an order, remove the order back to the ORDERS page and try processing it again. How to remove an order from:


Related articles:

Why is my rate showing $0?
How to edit Customs Information on the READY TO SHIP page?
How to: Edit an address on the READY TO SHIP page
How to: Edit shipment weight on the READY TO SHIP page
Why can't I buy labels with an exact amount in my account?
What do I do if my credit card is declined when trying to purchase postage?

Was this article helpful?
0 out of 1 found this helpful


Add a Comment

Please sign in to leave a comment.