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How to: Troubleshoot the ShippingEasy chat widget

Created:   |   Updated:

ShippingEasy support uses a chat widget supported by Zopim. If you find that you're having problems accessing our chat support, please refer to Zopim's troubleshooting guide.

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    Commando

    This link does not go to troubleshooting but to a login page for Zopim. We do not have a Zopim Account, unless our login info is also applicable there?

     

    I did manage to fix my problem. Check your pop-up blocker folks!

    Edited by Commando
  • Avatar
    Jennifer R. [ShippingEasy]

    Hi Commando - Thanks for letting us know that this link is outdated, as well as for sharing your tip! We're working with Zopim to locate an updated troubleshooting guide. 

    In the meantime, if anyone finds that checking your pop-up blocker doesn't work, please email or call our Support Team from the links in the top left corner of your account instead. Learn more.

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