Follow

Troubleshoot: Orders not updating to store as shipped

Created:   |   Updated:

Orders from your integrated store are downloaded into ShippingEasy. Once they have been shipped, ShippingEasy should update your store with this status change. The specific information that's updated will depend on the integration and carrier service selected. Learn more about your stores' integration.

On rare occasion, ShippingEasy will be unable to update some of your orders' statuses back to your store. There is a simple filter in your SHIPMENT HISTORY to help you isolate which orders failed to update - learn more.

The following are some of the reasons that your order may have failed to update: 

Your store is disconnected:

If you noticed that all your orders from one of your stores have not updated back to your store, then it's best to confirm that your store is connected to ShippingEasy. 

  • We'll display an ALERT in the top right of your account if there is a problem with your stores' connection.
  • You can also verify your store connection by navigating to SETTINGS >> STORES & ORDERS.

If your store is disconnected, refer to your store's integration guide for steps to authenticate your integration credentials.

Your store integration is incorrectly configured:

If you've integrated your store via a plugin, ShippingEasy may not recognize that your store is disconnected. Though, your callback path may contain a typo or be set up incorrectly.

Refer to your store's integration guide for steps to verify your integration credentials and callback path.

The shipment was posted dated and you have opted to delay the shipment notification to your store:

In many cases, it's advantageous to post date labels and delay the notification back to your store. If you have post dated the label, double check if you have opted to have ShippingEasy delay the notification back to your store. Learn more.

The connection to your store timed out before the status update was completed:

On occasion, we'll run into a weak connection when communicating to your store. If the connection is dropped before we've finished updating your order, then the order will not be successfully updated. To confirm if this was the cause, there's a quick way to retry the store order update from your Shipment History. Learn how.

The order has already been marked as shipped in your store:

There are a few reasons why an order may have already been updated as shipped in your store. In any of these cases, ShippingEasy is unable to update an order once it has been marked shipped.

  • You shipped it via another solution. 
  • The status was manually within your store platform.
  • Your store platform automatically changed the status.
  • You previously shipped the order via ShippingEasy:
    • The original shipment was cancelled.
    • The original shipment was duplicated.
    • A return label was created for the order.

The order was split and/or combined:

Many platforms support multiple order updates when an order is split and/or combined, but some do not. Please reference your store's "how to use" guide to determine if your store's integration supports updating after these actions.

You edited one or more of the line items in the order:

While there are many benefits to editing line items for specific orders, this can also prevent ShippingEasy from locating the original order record once the order has been shipped. Learn more.

You do not have enough inventory in your store to fulfill the order:

There may be an inventory related issue with one or more of the products in this order. Verify within your store platform that there is adequate inventory.

Once inventory levels are corrected, you can retry the store order update. Learn more

Only your recently shipped Amazon orders are impacted:

If this is occurring on Amazon orders, you may need to wait 20 minutes for your store orders to update. This is due to throttling. Learn more

Only your WooCommerce orders are impacted and you do not have an SSL certificate: 

ShippingEasy can only update your WooCommerce orders if your site is running on HTTPS. Learn more.

Only your 3dcart orders are impacts and you have customized your folders/statuses:

3dcart merchants can customize the names of their folders/statuses. However, ShippingEasy only recognizes a shipped status if it is named "Shipped". Learn more about this restriction as well as how to view your 3dcart custom statuses.

Only your ChannelAdvisor orders are impacted and you have not configured your carriers in ChannelAdvisor:

After a label has been purchased in ShippingEasy, the order in ChannelAdvisor will be updated with the shipping carrier and service, tracking number, shipment date and quantity shipped.   If you have not added the carrier and service selected to ChannelAdvisor, then ShippingEasy cannot complete the status update. Learn more

 

If you are continuing to experience issues with orders not marking as Shipped in your store, please contact our Support Team to take a further look. Please provide the team with:

  1. Your account name
  2. Store platform
  3. 1-2 order numbers that are experiencing this issue

You can reach out to our Support Team in the following ways:

  • Paid subscribers will see links to email, call, or chat in the top left corner of the app.   
  • Free Starter subscribers can email issues@shippingeasy.com.

 


Related articles:

How to: Filter by shipments that failed to update to the store
How to: Update my store after an order has shipped
What does the flag next to my shipment mean?
Why doesn't the "Sync with Store" button work?
Why did my automatic order download get turned off?

Comments

Please sign in to leave a comment.

Community browse

COMMUNITY FORUMS

Questions & Answers

Issues & Bugs

Beta Feedback

FEATURE REQUESTS

Productivity: Features, Interface & Settings

Partners: Integrations, Carriers & Stores

Shipping: Orders, Labels & Shipments

Inventory: Products, Purchase Orders & Suppliers