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Why is my rate showing $0?

Created:   |   Updated:

There are a couple common causes of a $0 rate on the READY TO SHIP page: required information is missing from the order or you have selected a consolidator service.

Missing information:

Have you selected a Carrier, Carrier Service, and Packaging?

The Carrier, Carrier Service, and Packaging are required fields and must be selected in order for you to receive a rate quote.

Have you entered a weight and package dimensions?

Many Carrier Services and/or Packaging require that you enter weight and dimensions. After entering new measurements, click the Update button to refresh the rate quote.

Are the Shipping Addresses complete?

Click the shipping addresses to expand for more details. Click the Edit link next to either address to view the details or make updates.

Ship From:

The Ship From address is derived from your STORE ADDRESSES, but may be assigned per a number of different methods. Learn more. You may need to edit the Ship From address by going to SETTINGS >> STORE ADDRESSES to correct any address errors.

NOTE: a phone number is required for some shipping services.

Ship To:

The Ship To address may be missing key information, especially if it is a military, territory or international-bound order.

  • Military: confirm that the address is formatted correctly. Learn more
  • Territory: confirm that the country is set to United States and that the territory is selected from the State drop down menu.
  • International: confirm that the country is set to an option listed in the drop down menu and that the City and Province are both entered.

Consolidator services:

If you have selected a consolidator service, the rate will always display as $0. 

 


Related articles:

Overview: READY TO SHIP page
What do I need to know about shipment weight?
What do I need to know about shipment dimensions?
What do I need to know about USPS International shipments?
How do I confirm my international consolidator services are turned on?

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.


ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

1-512 | Email | Chat

Fully registered accounts may email, call, or chat with our team.
Trial accounts may email or call.

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