Why does my PDF label not open directly in my browser?

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By default, the ShippingEasy labels will load as a PDF in the browser window. However, in some cases depending on which programs you have installed on your computer, they may open directly into another application such as Adobe reader or Quick time. To ensure the PDF opens in the browser and not another application, follow these steps:


Firefox uses its own PDF viewer plugin to automatically show PDF files directly in the browser. However, this can be changed to open a PDF file in another programme. Follow these steps to ensure that PDFs open within the browser.
  1. Select the orange ‘Firefox’ button on the top left of the browser
  2. Then select ‘Options’, ‘Options’

  3. Next, select the ‘Application’ tab and scroll down until you see ‘PDF’. Ensure the ‘Preview in Firefox’ is selected. Then select ‘OK’. Your PDF files will now open in your browser.



Chrome uses its own PDF viewer plugin to automatically show PDF files directly in the browser. However, this can be disabled which results in the PDF file opening in another programme. Follow these steps to ensure that PDFs open within the browser.
  1. Type in ‘chrome://plugins/’ in your address bar and select enter
  2. You will then be shown a list of plugins. Scroll down until you see ‘Chrome PDF Viewer’
  3. If it shows as being greyed out, then the plugin has been disabled. Select ‘Enable’ to enable the plugin. Your PDF files will now open in your browser.


Internet Explorer

  1. Open Internet Explorer, and choose Tools > Manage Add-ons.
  2. Under Add-on Types, select Toolbars And Extensions.
  3. In the Show menu, select All Add-ons.
  4. In the list of add-ons, select Note: If you do not see the Adobe PDF Reader add-on, try the other options on the menu. For example, on some systems, the add-on appears when you select Run Without Permission.

  5. Click the Enable or Disable button (it toggles depending on the status of the selected add-on):
    Enable sets the Adobe PDF Reader add-on to open PDFs in the browser.
    Disable turns off the add-on so it does not open PDFs in the browser.


There could be a few different reasons why you may not be seeing a PDF automatically populate within Safari. Check these scenarios and steps to resolve the issues below: 
  1. Adobe Reader is not installed:
    You may not have Adobe Reader installed. If this is the case, you will want to follow the Safari-specific part of this link, provided by Adobe's website.

  2. Popup blocked:
    More recent versions of Adobe Reader have security installed which results in Safari blocking the opening of PDFs within the browser. You will know this is the case if you try to open a PDF and you get this image:

    To turn off popup blocking for Adobe Reader, click the arrow. You will be asked if you want to trust the plug-in. Select "Trust".

    To always allow this to open without a prompt, go to  Safari > Preferences > Security > click Website Settings next to "Internet Plugins"

    From here, select Adobe Reader in the left column.
    Finally, to completely eliminate warnings, select Allow Always from the When visiting other websites: pop-up menu. You may also need to click Allow for each currently blocked website.
  3. You do not have the PDFViewer installed:
    It is possible to remove the PDFViewer from Adobe, which allows the native PDF viewer from Apple to open your documents. If you have disabled PDFViewer by removing the plug-in from your library (under folder in fFinder: /library/internet plug-ins/), you will need to reinstall it.

  4. For operating systems older than Yosemite, you may need to change from 32-bit to 64-bit :
    From the Applications folder in your computer, Control+Click on Safari to open the Context menu. Click "Get Info". Then, from the new window that appears, Uncheck "Open in 32-bit mode".

For more information, visit Adobe's help centre at

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.

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