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Troubleshoot: DYMO labelwriter printing problems

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To begin troubleshooting your DYMO Labelwriter Thermal Label Printer, it's best to ensure that you have the latest driver. Then click through to the section that represents the problem with your printer:

Product Information and Drivers

DYMO's website:
DYMO LabelWriter drivers and documentation:

 

Installation Troubleshooting

If you have a DYMO labelwriter, you will need to install the appropriate printer drivers before using it with ShippingEasy's software. A driver installation window should automatically open when you first connect the printer to your compute. Follow the on-screen instructions that will appear as your computer installs the printer.

If you've already installed the DYMO labelwriter on your computer and it's not working with ShippingEasy's software, please do the following:

  1. Unplug the USB cable from your printer.
  2. Open the "Start" menu on your desktop and select one of the following (depending on what appears on your computer screen) "Devices and Printers", "Printers", or "Printers and Faxes". 
  3. A DYMO labelwriter icon should appear on your screen. Right-click this icon and select "Delete" or "Remove Device". Then click "OK" or "Yes" to delete the driver.
  4. Reconnect the USB cable to your printer. A driver installation window should automatically open. 
  5. Follow the instructions on-screen as your computer reinstalls the printer.

Once the drivers are installed, the compatible DYMO labels will become available the next time you log into ShippingEasy. 

Offset Printing

If your printer is printing labels much smaller than the 4x6 label size you have selected in ShippingEasy follow these steps to correct it:

  • Dymo on PC:  
    Go to Printers and Devices> right click on printer> go to advanced and make sure 4x6 label is selected - The specific name will be 1744907 4x6 label.
  • Dymo on MAC: 
    The Apple operating system, OS X, by default, it is setup to use the US Letter format under the "Print & Scan" settings page (you can find this page under "System Preferences"). If you are running into issues printing labels, this could be one reason. To resolve this, follow these instructions
    NOTE:Mac OSX 10.6 and earlier will not let you set a custom default print size.

Multiple Labels Used with Each Print

Here are some reasons why your DYMO labelwriter may be feeding multiple labels with each print.

  1. It may be because the label spool is sitting loose in the printer. If this is the case, you will need to re-seat the label spool in the printer by following this guide
  2. It could also be a result of a dirty optical sensor in the printer. This problem is easily corrected by feeding the Labelwriter Cleaning Card through the printer 2-3 times. The Cleaning Card and its instructions are included with your printer.

Print Quality Problems

If your labels are blurry, smudged, or faded, then it's probably because the printer's head of roller is dirty. Feed the LabelWriter Cleaning Card through the printer 2-3 times to correct this problem. The Cleaning Card and its instructions are included with your printer.

Part of Label Cuts Off

If you find that part of your label is cut off, creating a custom paper size may resolve the problem.  The following instructions are for Windows PCs:

  1. Navigate to the START menu.
  2. Access your Devices and Printers settings.
  3. Locate your DYMO printer.  Right click the icon.
  4. Select Printer server properties
  5. Create a new form with paper size 3.95 x 5.9
  6. Again, right click the DYMO printer icon.
  7. Select Printing Preferences.
  8. Click the Advanced tab.
  9. From the Paper Size menu, select the new paper you created.

Label Printing Tiny

If the labels that you are printing on your DYMO printer are not using the entire label's real estate and the print on the label is small, you may need to edit your printer settings.

Windows: 
  1. Go to the Start Menu and open the Control Panel.
  2. Go to Devices and Printers.
  3. Click on Printers/Faxes.
  4. Then, right click your thermal printer and select Printing Preferences
  5. Go to Advanced Options and select your paper size.  

Learn more about fixing small label sizes on Macs.


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