ShippingEasy retrieves label and document images via PDF format. The quality of the label that prints out is determined by your printer configurations and operating system setup. If you are having trouble printing with your DYMO Label writer, use this guide to troubleshoot common DYMO printer issues.
Do not forget to keep in mind that DYMO support will have the best advice for handling questions about their product.
Click through to the section below that best represents the issue you are experiencing:
Printing smaller than expected
It is possible you may need to edit your printer settings if your printed labels are not filling the entire label, and/or the print on the label is small.
DYMO on PC:
- Go to the Start Menu and open the Control Panel.
- Go to Devices and Printers.
- Click on Printers/Faxes.
- Then, right-click your thermal printer and select Printing Preferences.
- Go to Advanced Options and select your paper size (usually listed as 4x6 or 1744907).
- Click OK and then Apply at the bottom of the Printing Preferences window.
DYMO on MAC:If you are printing small PDF labels via your web browser, select your browser from the links below to view the recommended solution.
- Chrome: How to set default printer paper size on a Mac
- Firefox: How to set default printer paper size on a Mac
- Safari: How to set default printer paper size on a Mac
Multiple labels used with each print
If your DYMO label writer is feeding multiple labels with each print, it is possible the label spool is loose, or the optical sensor is dirty. Follow the steps below to check for these potential printer problems.
- Loose label spool: It is recommended you re-seat a loose label spool by following the Dymo user guide.
- Dirty optical sensor: This problem can be corrected by feeding the Labelwriter Cleaning Card through the printer 2-3 times. The Cleaning Card and its instructions are included with your printer.
Print quality problems
If your labels are blurry, smudged, or faded, it is possible for the printer's head or roller is dirty. Feed the label writer cleaning card through the printer 2-3 times to correct this problem. The cleaning card and its instructions are included with your printer.
Label cuts off
If your shipping labels are getting cut off, creating a custom paper size may resolve the problem.
Mac: DYMO printers must use DYMO specific labels.
- Navigate to the START menu.
- Access your Devices and Printers settings.
- Locate your DYMO printer. Right-click the printer icon.
- Select Printer server properties.
- Create a new form with paper size 3.95 x 5.9
- Again, right-click the DYMO printer icon.
- Select Printing Preferences.
- Click the Advanced tab.
- From the Paper Size menu, select the new paper you created.
If you have a DYMO Labelwriter, you will need to install the appropriate printer drivers before using it with ShippingEasy. A driver installation window should open when you first connect the printer to your computer. Follow the on-screen instructions to install the printer driver.
If you have installed the Dymo printer driver, but cannot print from ShippingEasy, try printing directly from your computer.
If you can print directly from your computer, view our Printer Troubleshooting Guide.
If you cannot print directly from your computer, try the steps below to reinstall your printer drivers:
- Unplug the USB cable from your printer.
- Depending on your version of Windows, open the "Start" menu and select: "Devices and Printers", "Printers", or "Printers and Faxes".
- A DYMO label writer icon should appear on your screen. Right-click this icon and select "Delete" or "Remove Device". Then click "OK" or "Yes" to delete the driver.
- Reconnect the USB cable to your printer. A driver installation window should automatically open.
- Follow the instructions on-screen as your computer reinstalls the printer.
- Unplug the USB cable from your printer.
- Open the Apple menu on your computer and select System Preferences.
- From System Preferences, select Printers & Scanners.
- In Printers & Scanners, locate and select your Dymo printer on the left side, and click the Minus button below to remove it from the list.
- Reconnect the USB cable to your printer. Click the Plus button at the bottom of the Printers list to select and re-setup your printer.
- Your printer should be automatically re-added to your Printers list.
Once the drivers are installed, try printing again from your computer. If you are still unable to print, we would recommend reaching out to Dymo support, or your computer manufacturer for further support.
Product Information and Drivers
If you try each of these suggestions and still have problems printing with your DYMO printer, feel free to reach out to our Customer Success team.
- Paid subscribers (Basic and above plans) will see links to email, call, or chat in the upper left corner in-app.
- Anyone can post questions in our Community forum to get feedback and tips from other users.