Support and Help | ShippingEasy

At ShippingEasy, our solution works right out of the box. We also understand that questions come up - and we have an answer for all of them! Our support is delivered in a variety of ways, including articles, personalized training, and live support. We back our application with online tools and a team of solution-focused Support representatives.

Support services vary by plan, as outlined below.

Whether it is your first day at ShippingEasy or years down the road, there are many ways ShippingEasy can help:

Support Available to All Plans

Our extensive Knowledge Base and FAQ articles are here for you 24/7. Get in touch with user experts in our Community Forums.


    We encourage everyone - especially our Starter subscribers - to post their support inquiries there, so other users can share their experience and tips. Our Customer Success team monitors our Community forums and if direct assistance is required, we will escalate to our team.  Learn how to participate.

    In the lower right corner of the app, click the (?) Help Center tab to access our Quick Start Checklists and Frequently Asked Questions, brimming with expert articles.

    Our Getting Started Guides can help get you started with Shipping and Customer Marketing as well as learn how to use our advanced features.

Support Available to Basic and Above Plans

Starter plan subscribers who want access to live chat, phone, or email support must upgrade to ShippingEasy's Basic or above plans. What is my plan type? Find out.

If you cannot find your answer or do not know where to start, our Customer Success team is here to help.




  • Phone: Monday through Thursday 8am - 7pm; Friday 8am to 6pm
  • Chat/Email: Monday through Thursday 8am - 7pm; Friday 8am to 6pm





I am a new user and I am finding it difficult to use your support options.  It would be nice to talk to someone.

I sent a package with Quick Ship to my sister and she got an invoice.  Why did this happen?  How do I use your service to just ship a package? 

Thanks,  Neal

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Hi Neal - Welcome to ShippingEasy! It looks like you've taken advantage of our free Starter plan. Unfortunately we're not able to offer one-on-one email, chat or phone support on this plan. However, we provide a Community forum that's actively monitored by our Customer Success team.

You can find links to the Community at the header and footer of any page of our Support Center.

We provide quick directions for participating in the forums in this thread: How can I post to the forum? 

You may also find the information in these guides helpful:

Would you please re-post your questions about the shipment you processed to our Questions & Answers forum? It will help our team to understand who sent her the invoice, as well as what claims the invoice made.

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How can I set up the Amazon Merchant Fulfillment API, so I can use Shipping Easy and pay for shipping with my Seller Account?

Thank you,


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Hello Tony - Thanks for reaching out to us! 

ShippingEasy provides more details about our Amazon integration in this guide:

If you want to pay for shipping with your Seller Account, this option is available for any Amazon Prime shipments. You can read more about using ShippingEasy with Amazon Prime in this guide:

You may also find the answers in these articles helpful:

If you've already registered your ShippingEasy account, please reach out to our team via the links in app or post your follow up questions in our Questions & Answers forum.

If you haven't registered an account yet, our Account Executives can provide further assistance with account setup. Please find their contact information here.

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Hi, I tried to connect my Magento Community store with Shipingeasy but it doesn;t work. Could you please provide me guides and information on setting up a Magneto Community store with shippingeasy?

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Hi Sophie - Thanks for your post!

We have quite a few Magento resources. I recommend starting with this one:

Then peruse our FAQs for more details about common issues and questions:

If you have additional questions, I recommend that you post in our Community Forums. Click here to navigate there.

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Hi, Jennifer, 

Thanks for the reply!

I kept getting an error message - There was an error connecting to your store !

Followed the instructions and tried many times and still cannot get shippingeasy connect to my Magento store.

I wonder your people can help me connect my store if I use a paid service?

Please let me know again. Thank you very much!!

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Hello Sophie - Please start up a thread on our Community Forums. Our Customer Success team monitors and responds to these threads. They should be able to provide you with some specific advice.

Here is more information about participating in the Community Forums:


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I accidently deleted my account and need to reactivate it. How would I go about doing this?

Thank you,

Andrea Baker

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Hello Andrea - Thanks for reaching out! Please email us at and include the email address your account was registered to. Our team should be able to reactive it for you!

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My login info refuses to let me login to my actual account....but it will let me login to support. I have no idea why this is happening, but i'm on a time crunch for work and need help.

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Hello Sarah - I'm sorry to hear that you've been unable to login! Would you please see if the tips in these articles can help?

If you're still not able to login, please email us at Our Customer Success team should be able to assist. Thanks!

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NOTICE: This thread has been closed for comments. If you have questions, please post them to our Community Forum, where you will receive a response from our team of Customer Success Advisors. Learn more about posting in the forum.
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