At ShippingEasy, our solution works right out of the box. We also understand that questions come up - and we have an answer for all of them! Our support is delivered in a variety of ways, including articles, personalized trainings, and live support. We back our application with online tools and a team of solution-focused Support representatives.
Support services vary by plan, as outlined below. Starter plan subscribers who want access to phone, live chat, or email support must upgrade to ShippingEasy's Basic or above plans. What is my plan type? Find out.
There is much more to ShippingEasy Support than what can be summed up in a simple graphic!
Whether it is your first day at ShippingEasy or years down the road, there are many ways ShippingEasy can help:
Our extensive Knowledge Base and FAQ are here for you 24/7. Get in touch with real experts in our Community Forums.
GETTING STARTED GUIDESOur Getting Started Guides can help get you started with Shipping, Inventory Management, and Customer Marketing as well as learn how to use our advanced features.
COMMUNITY FORUMSOur Customer Success team moderates our Community forums. We encourage everyone - especially our FREE Starter subscribers - to post their support inquiries there. Learn how to participate.
HELP CENTERIn the lower right corner of the app, click the (?) Help Center tab to access our Quick Start Checklists and Frequently Asked Questions, brimming with expert articles.
If you cannot find your answer or do not know where to start, our Customer Success team is here to help.
EMAIL, CHAT, and PHONE SUPPORTPaid subscribers (on the Basic and above plans) can CALL, EMAIL, or CHAT from the top left corner in app.
Daily Support Hours and Special Holiday Hours
CALENDAR OF LIVE SUPPORT HOURS
We are dedicated to helping businesses of all sizes succeed with ShippingEasy's platform of solutions:
Shipping, Inventory Management, and Customer Marketing.
SHIPPINGEASY ACCOUNT SETUPOur Welcome Page offers a simple 3-step walk-through to quickly help you get your account set up and your orders out the door! This is available at all plan levels and includes adding orders, selecting a label layout, and adding a shipping carrier.
SHIPPING SETUP with a SPECIALISTPlus plan subscribers have access to one-on-one setup and configuration with a product specialist to set up your account with you and walk through printing your first label. Additional time available for online sellers shipping >1K orders per month with multiple stores, users and locations. Schedule a call.
INVENTORY SETUP with a SPECIALISTFor existing ShippingEasy users who have added Inventory Management to their subscription and are ready to set it up. A 20-30 minute one-on-one call with an inventory specialist. Schedule a call.
CUSTOMER MARKETING SETUP with a SPECIALISTFor existing ShippingEasy users who need help with their Customer Marketing set-up. A 20-30 minute one on one call with an implementation specialist. Schedule a call.