At ShippingEasy, our solution works right out of the box. We also understand that questions come up - and we have an answer for all of them! Our support is delivered in a variety of ways, including articles, personalized training, and live support. We back our application with online tools and a team of solution-focused Support representatives.
Support services vary by plan, as outlined below.
Whether it is your first day at ShippingEasy or years down the road, there are many ways ShippingEasy can help:
Support Available to All Plans
Our extensive Knowledge Base and FAQ articles are here for you 24/7. Get in touch with user experts in our Community Forums.
COMMUNITY FORUMSWe encourage everyone - especially our Starter subscribers - to post their support inquiries there, so other users can share their experience and tips. Our Customer Success team monitors our Community forums and if direct assistance is required, we will escalate to our team. Learn how to participate.
HELP CENTERIn the lower right corner of the app, click the (?) Help Center tab to access our Quick Start Checklists and Frequently Asked Questions, brimming with expert articles.
GETTING STARTED GUIDESOur Getting Started Guides can help get you started with Shipping, and Customer Marketing as well as learn how to use our advanced features.
Support Available to Basic and Above Plans
If you cannot find your answer or do not know where to start, our Customer Success team is here to help.
EMAIL, CHAT, and PHONE SUPPORT
- Paid subscribers (on the Basic and above plans) can CALL, EMAIL, or CHAT from the top left corner in-app.
- Phone: Monday through Thursday 8 AM - 7 PM; Friday 8 AM to 6 PM
- Chat/Email: Monday through Thursday 8 AM - 7 PM; Friday 8 AM to 6 PM
2020 Holiday Support Hours
- November 27th Green Friday: Email only 9 am to 5 pm CST
- November 30th Cyber Monday: Phone, Chat, & Email 7 am to 8 pm CST
- Weekends from November 14th to December 20th: Email only 9 am to 5 pm CST