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Can I cancel my plan?

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Yes, you can cancel your plan at any time. Once your 30-day free trial period is over, your account is automatically charged with the plan you selected based on your shipping needs.

If you still occasionally ship packages but not more than 50 per month, you can downgrade to our FREE Starter plan.

If you would like to stop using ShippingEasy altogether, you can cancel using our step-by-step guide.

 

 


Related articles:

How to: Download order and shipment data
What is my current plan?
What is the FREE Starter plan and what is included?

Comments

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  • Avatar
    Rhonda Anglin Mayfield

    Hello, it is so hard to reach anyone! My plan renewed yesterday (SUNDAY) and I cancelled it today, would like a refund, can someone contact me???

  • Avatar
    Jacen P. [ShippingEasy]

    Hello Rhonda, and thank you for posting to our Support Center.

    We're very sorry to see you go, but we can certainly assist you with your refund request. Due to the sensitive nature of your request, could you contact our support directly at issues@shippingeasy.com.

    Please be sure to provide your full name, your ShippingEasy account name, and mention your request for a refund. One of our Customer Success Advisors will be able to verify your account and assist directly with your request.

    Thank you!

  • Avatar
    Heather

    Same issue as Rhonda! I canceled my account in May and I was charged for May and June causing my account to be over drawn and costing me an over draft fee!!!! I want a refund and my over draft fee reimbursed now. The account used for shipping easy was a business account for a business I closed this is beyond unacceptable and flat out theft.

  • Avatar
    Shea M. [ShippingEasy]

    Hello Heather, 

    I'd love to help you out with this further. Due to the nature of your request, could you please email billing@shippingeasy.com directly? 

    Please make sure to include your full name and your ShippingEasy account name. We look forward to helping you with this! 

    Thank you! 

  • Avatar
    Jacqueline Searfoss

    I am trying to cancel my account, but when I click on “subscription and billing”, I get redirected to set up the USPS account. I have tried multiple times to actually setup the USPS account, but it keeps giving me an error (fix errors below) — and there’s nothing to “fix” (no options, etc). Please help. I want my account removed.

  • Avatar
    Melody H. [ShippingEasy]

    Hi Jacqueline,

    Thank you for your post!

    I can see that an agent assisted you with your account yesterday.  You should be good to go now but if not, please respond back on that email thread so we can help further.  

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