Can I cancel my plan?

Created:   |   Updated:

Yes, you can cancel your plan at any time. 

For more information, take a look at our step by step guide.


Related articles:

How to: Download order and shipment data
How to: Obtain my Endicia refund and transaction history
How to: Downgrade my plan
What is my current plan?
What is the FREE Starter plan and what is included?


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  • Avatar
    Rhonda Anglin Mayfield

    Hello, it is so hard to reach anyone! My plan renewed yesterday (SUNDAY) and I cancelled it today, would like a refund, can someone contact me???

  • Avatar
    Jacen P. [ShippingEasy]

    Hello Rhonda, and thank you for posting to our Support Center.

    We're very sorry to see you go, but we can certainly assist you with your refund request. Due to the sensitive nature of your request, could you contact our support directly at

    Please be sure to provide your full name, your ShippingEasy account name, and mention your request for a refund. One of our Customer Success Advisors will be able to verify your account and assist directly with your request.

    Thank you!

  • Avatar

    Same issue as Rhonda! I canceled my account in May and I was charged for May and June causing my account to be over drawn and costing me an over draft fee!!!! I want a refund and my over draft fee reimbursed now. The account used for shipping easy was a business account for a business I closed this is beyond unacceptable and flat out theft.

  • Avatar
    Shea M. [ShippingEasy]

    Hello Heather, 

    I'd love to help you out with this further. Due to the nature of your request, could you please email directly? 

    Please make sure to include your full name and your ShippingEasy account name. We look forward to helping you with this! 

    Thank you! 

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