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Troubleshoot Adding Insurance to Orders

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ShippingEasy Content Team

Updated

If you received the error message "We were unable to add insurance to this shipment." when trying purchase labels on the ORDERS page, it may be that your Account Profile or Account Settings is missing information.

To resolve this error, check the following fields:

On your Account Profile:

  1. Click My Profile in the bottom left corner of the app.

    MyProfile_MRK.png

  2. Confirm both the first and last name fields have values. If not, enter the information.

    MyProfile-FirstLastName_MRK.png

On your Account Settings:

  1. Click SETTINGS from the navigation sidebar.

    ShippingEasy side navigation with Settings highlighted

  2. Click ACCOUNT DETAILS:

    account settings then account details

  3. Verify that a value is entered in the phone field. Enter a number if it is empty.

    ACCTDET-Phone_MRK.png

Once you have verified that all of the fields have values entered, try to re-adding insurance to your order.

If you are still experiencing issues, contact ShippingEasy support.

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