Follow

How to use ShippingEasy with Squarespace

Created:   |   Updated:

Squarespace offers a great platform for selling your products which ShippingEasy supports, making it easy to receive orders and ship them to your customers.

How does it work?

Squarespace stores integrate directly with ShippingEasy. ShippingEasy will automatically send queries to read the orders from your Squarespace account and then load them into our application. Once shipped, shipment data will be sent back to your Squarespace store.

How do I integrate Squarespace with ShippingEasy? 

How often are my orders synced?

By default, orders are automatically synced hourly. However, you can disable this automatic order download and opt to manually sync your orders via the Sync with store button when you are prepared to ship them. Learn more about disabling automatic order downloads

Are all orders sent from my Squarespace account to ShippingEasy?

No, only Squarespace orders with the status PENDING that contain a "physical" product can sync with ShippingEasy.

What happens if I click Sync with Store on the ShippingEasy Orders page?

The Sync with Store link prompts ShippingEasy to pull through orders, in a PENDING status.

If your store is set up for automatic hourly order downloads, Sync with Store will bring your orders in sooner than the time of the usual hourly sync.

If you have disabled the automatic order download, you must use Sync with Store to download your orders. 

It can take 15-20 minutes for orders to populate after selecting Sync with Store

How do I get existing Squarespace orders sent to my new ShippingEasy account?

ShippingEasy syncs orders that were placed within 14 days before integrating. If you have orders older than 14 days old, you can create manual orders for these shipments. Learn how to add manual orders one-by-one or via a CSV file.

If you are on a paid plan, please contact ShippingEasy support via the links to email, chat or call in the top left corner of the app, as we may be able to sync these older orders. Keep in mind the orders must be in a syncable status.

If I cancel an order in Squarespace, will it automatically be removed from ShippingEasy?

Yes. Once you cancel an order in Squarespace, the order will be removed from your ShippingEasy account the next time we sync with your store. Keep in mind that when the store syncs, it may take 10-15 minutes to match up all of the unshipped orders and remove those marked as "Canceled" in Squarespace. 

Why are my orders not downloading from Squarespace?

There are a few things that may prevent your Squarespace orders from syncing automatically:

  • Your store is disconnected from ShippingEasy.
  • You have marked the order as FULFILLED in Squarespace
  • The order/s are older than 14 days old.
  • Your ShippingEasy account has been idle.
  • Automatic order downloads have been disabled for your ShippingEasy account.

For more information, take a look at our troubleshooting guide.

How are order status values mapped from Squarespace to ShippingEasy?

 

Squarespace Status ShippingEasy Status
Pending 

Awaiting Fulfillment

   

Are product SKUs displayed in ShippingEasy?

Yes. 

Are weights pulled into ShippingEasy from Squarespace?

No, Squarespace does not provide the product or order weights so the product weight will need to specified in the ShippingEasy product catalog. Once all the SKUs in the product catalog have weights specified then ShippingEasy will automatically calculate the order weights for you! Learn more about adding product weights to the product catalog.

Are product options displayed in ShippingEasy?

Which order number is displayed in ShippingEasy when my Squarespace store is directly integrated?

The Order Number is the original order number created by Squarespace.

What information is sent back from ShippingEasy to Squarespace?

When ShippingEasy updates Squarespace, it marks the order as "Shipped" and provides Squarespace with the ship date, carrier name and tracking number (if included).

If I combine two orders in ShippingEasy, do both orders get updated in Squarespace?

No. When two orders are combined, there is a surviving and non-surviving order number. When the combined order is shipped:

  • The non-surviving order number will update in Squarespace.
  • The surviving order number will not update in Squarespace.

If I create a duplicate shipment from SHIPMENT HISTORY in ShippingEasy, will the tracking number update on Squarespace?

No. 

Can ShippingEasy send email notifications to my Squarespace customers when their orders ship?

Yes, you can opt to have ShippingEasy send your customers shipment notification emails. Learn how to adjust this setting. These emails can also be customized. Learn more

What should I know if I integrate my Squarespace store with an inventory management software that also connects with ShippingEasy? 

Platforms such as Solid Commerce, Stitch Labs, SynCommerce and SCOUT topShelf allow you to integrate multiple selling channels for easy inventory management.  ShippingEasy provides support for syncing orders from these platforms.

If you have integrated your Squarespace store with another platform that is also supported with ShippingEasy, we advise only connecting either the "hub" platform or your Squarespace store, but not both. Integrating both will cause your orders to sync in duplicate.

Learn more about using ShippingEasy with:



Related articles:

I just signed up for ShippingEasy, now what do I do?
Express Settings (VIDEO)
Express Shipping (VIDEO)
How to: Print a shipping label

Comments

Please sign in to leave a comment.




Community    browse  

COMMUNITY FORUMS
FEATURE REQUESTS

Questions & Answers

Issues & Bugs

Productivity

Partners

Shipping

Inventory

Marketing