How to use ShippingEasy with Squarespace

Squarespace integrates directly with ShippingEasy. Squarespace is a platform for selling your products which makes it easy to receive orders and ship them to your customers. ShippingEasy will automatically send queries to read the orders from your Squarespace account and then load them into our application. Once shipped, shipment data will be sent back to your Squarespace store. To integrate your Squarespace store with ShippingEasy, follow our step-by-step guide.

Click through the sections below to find more details on how Squarespace works with ShippingEasy.

Syncing Orders

Once Squarespace is integrated with ShippingEasy, orders that have been placed in the last 14 days will begin to appear on the ORDERS page. The following are frequently asked questions about syncing orders from Squarespace to ShippingEasy.

How often are my orders synced from Squarespace to ShippingEasy?

By default, ShippingEasy will sync with your store hourly to pull in any new orders.

How do I get existing Squarespace orders synced to my new ShippingEasy account?

If you have orders older than 14 days old, you can create manual orders for these shipments. Learn how to add manual orders one-by-one or via a CSV file.

How are order status values mapped from Squarespace to ShippingEasy?

Only Squarespace orders with the status PENDING that contain a "physical" product can sync with ShippingEasy.

Squarespace Status ShippingEasy Status
Pending Awaiting Fulfillment
What happens if I click Sync on the ShippingEasy ORDERS page?

The Sync link prompts ShippingEasy to pull through orders in an approved status. If your store is set up for automatic order downloads, selecting the Sync link will download orders since the last time a sync completed.

A sync is run automatically each night and can be run manually using the Sync link.

If you have disabled the automatic order download, you must use Sync to download your orders. It can take 15-20 minutes for orders to populate after selecting Sync.

Editing Orders and Shipments

ShippingEasy can recognize when certain changes have been made to an order in your store. For a complete overview, check out our FAQs on the topic. The following are frequently asked questions specific to Squarespace orders that are still on the ORDERS page.

Which order number is displayed in ShippingEasy when my Squarespace store is directly integrated?

The Order Number is the original order number created by Squarespace.

If I combine two orders in ShippingEasy, do both orders get updated in Squarespace?

No. When two orders are combined, there is a surviving and non-surviving order number. When the combined order is shipped:

  • The non-surviving order number will update in Squarespace.
  • The surviving order number will not update in Squarespace.
If I cancel an order in Squarespace, will it automatically be removed from ShippingEasy?

Yes. Once you cancel an order in Squarespace, the order will be removed from your ShippingEasy account the next time we sync with your store. Keep in mind that when the store syncs, it may take 10-15 minutes to match up all of the unshipped orders and remove those marked as "Canceled" in Squarespace.

Will my Squarespace orders update when I change the recipient's address?

Yes, if you change the recipient address for an order in Squarespace, that change will update in ShippingEasy during each automatic sync once per hour or via a manual sync, using the Sync button in the ORDERS page. Learn more about manually syncing here.

Orders will NOT update if:
  • The order is moved from the ORDERS page and later returned. Orders must remain on the ORDERS page to receive updates via the API during an automatic sync.
  • If you manually adjust an order in ShippingEasy (add a line item, remove a line item, edit address), we consider ShippingEasy to be the main source of information and will not check for updates within Squarespace on future store syncs.

Shipment Changes and Updates

ShippingEasy updates your store with order information throughout the entire shipping process.

What information is sent back from ShippingEasy to Squarespace?

When ShippingEasy updates Squarespace, it marks the order as "Shipped" and provides Squarespace with the ship date, carrier name and tracking number (if included).

If I create a duplicate shipment from SHIPMENT HISTORY in ShippingEasy, will the tracking number update on Squarespace?

No.

Orders and Product Information

ShippingEasy displays your order and product information on the ORDERS page, where you can customize what information you see. Learn more about customizing your ORDERS page.

What product information from Squarespace is displayed in ShippingEasy?

The following product details are displayed in ShippingEasy:

  1. Name
  2. SKUs
  3. Price
  4. Product Options. Learn more about configuring ShippingEasy to display product options.
Are weights pulled into ShippingEasy from Squarespace?

No, Squarespace does not provide the product or order weights so the product weight will need to specified in the ShippingEasy product catalog. Once all the SKUs in the product catalog have weights specified then ShippingEasy will automatically calculate the order weights for you! Learn more about adding product weights to the product catalog.

This information can be found by navigating to SETTINGS > Edit Store Settings link under the Squarespace store listing.

Email Notifications

Squarespace automatically sends shipment confirmation emails to your customer once their order has been shipped. Return label emails can be automatically sent to customers if they have included an email address with their order. Learn more about automatically sending prepaid return labels.

Customer Marketing

ShippingEasy offers a Customer Marketing solution to help build and grow relationships with your customers. Customer Marketing can be added to your ShippingEasy subscription at any time. A Customer Marketing subscription is managed by selecting a tier which determines how many emails you can send each month. Learn more about email credits.

Inventory Management

Platforms such as Solid Commerce, SynCommerce, and SCOUT topShelf allow you to integrate multiple selling channels for easy inventory management.  ShippingEasy provides support for syncing orders from these platforms.

If you have integrated your Squarespace store with another platform that is also supported with ShippingEasy, we advise only connecting either the "hub" platform or your Squarespace store, but not both. Integrating both will cause your orders to sync in duplicate.

Learn more about using ShippingEasy with:

Troubleshooting tips

The following are common issues and resolutions that can occur with ShippingEasy’s Squarespace integration.

Why are my orders not downloading from Squarespace?

There are a few things that may prevent your Squarespace orders from syncing automatically:

  • Your store is disconnected from ShippingEasy.
  • You have marked the order as FULFILLED in Squarespace
  • The order/s are older than 14 days old.
  • Your ShippingEasy account has been idle.
  • Automatic order downloads have been disabled for your ShippingEasy account.

For more information, take a look at our troubleshooting guide.

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